Store Manager - Dunkirk, NY

Description

Are you a driven leader who thrives in a fast-paced environment? Do you enjoy building strong teams, delivering exceptional customer experiences, and running a business like it’s your own? If so, Crosby’s is looking for you. We’re seeking a Team Leader to oversee the daily store operations. This is a hands-on leadership role where you’ll be responsible for people, performance, and profitability—while creating a welcoming, high-energy environment for both customers and team members.

What You’ll Do:

Leading Your Team

• Recruit, hire, train, and develop store associates and assistant team leadership
• Create schedules and ensure proper staffing levels
• Coach, mentor, and hold team members accountable
• Foster a positive, respectful, and high-performing work culture

Delivering Outstanding Customer Experience

• Ensure every customer receives fast, friendly, and high-quality service
• Maintain store cleanliness, product availability, and brand standards
• Resolve customer concerns quickly and professionally

Driving Store Performance

• Meet or exceed sales, profitability, and expense goals
• Manage inventory, food costs, and ordering
• Oversee cash handling, deposits, and financial reporting
• Identify opportunities to improve efficiency and grow sales

Managing Daily Operations

• Ensure compliance with all company policies and regulations
• Maintain food safety and sanitation standards
• Oversee merchandising, promotions, and in-store execution
• Keep the store safe, secure, and well-maintained

*Benefits*

• Bonus Eligible
• Medical Insurance with Employer Contribution
• Voluntary Dental Insurance
• Life Insurance- Company Paid
• 401K & Paid Time Off
• Leadership Paid Training Program
• Career growth opportunities!
• Company Discounts
• Significant Fuel Discounts!
• Scholarship Opportunity and Tuition Reimbursement
• Employee Assistance Program- Company Paid

Requirements

Minimum Qualifications

• 21 years of age
• High School Diploma or equivalent
• At least 2 years of fast food/retail management experience
• Valid Driver’s license
• Reliable transportation for position requirements (e.g., meetings, banking)
• Serve Safe certification, preferred
• Ability to utilize basic business math and accounting skills, computer skills and strong analytical and decision-making skills
• Possess strong supervisory and organizational skills
• Must be able to work all shifts - weekends and holidays based on business needs; this position requires a minimum of 46 hours per week

The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job outline and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, and changes in personnel, workload or technical development).