Senior IT Support Analyst (US)

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

Technology Solutions

Pay Detail:

$150,000.00 - $180,000.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications

Department Overview

TD Securities Prime Brokerage Technology Support is responsible for the operational stability, support, and continuous improvement of critical Prime Brokerage, Securities Finance, and client-facing technology platforms. The team works closely with Trading, Operations, Risk, Client Services, Infrastructure, Application Development, and external vendors to ensure the timely processing of trades, client reporting, file transfers, reconciliations, and business-critical workflows

Position Summary

We are seeking a Technology Support Analyst to join our Prime Brokerage Technology Support team. This role is responsible for monitoring, troubleshooting, and supporting a variety of business-critical applications and processes that enable Prime Brokerage, Securities Finance, and related business functions.

The successful candidate will work in a fast-paced production support environment, partnering with business users, developers, infrastructure teams, and external vendors to resolve incidents, manage operational risk, automate manual processes, and improve service reliability.

Key Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting capital markets, Prime Brokerage, Securities Finance, Trading, or Operations platforms.
• Familiarity with job scheduling tools such as AutoSys.
• Knowledge of application monitoring platforms such as Dynatrace, Splunk, or similar tools.
• Experience supporting FIX connectivity, market data, trade processing, or financial messaging workflows.
• Understanding of incident management, problem management, and change management processes.

What Success Looks Like

• Maintains high service levels for business-critical applications.
• Demonstrates strong ownership during incident management and production issue resolution.
• Builds trusted relationships with business, operations, and technology partners.
• Drives automation and continuous improvement initiatives that reduce operational risk and manual effort.
• Develops deep understanding of Prime Brokerage business processes and supporting technology platforms.

The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Administers business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations

Education & Experience:

• Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
• 5+ years' experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple.  Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. 

Together, we are reimagining what banking can be for our clients, colleagues and communities. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.