Retail Sales Associate

Description

Twin Liquors isn’t just another job – it’s a passion, it’s a career! Born and raised in downtown, Austin in 1937, family owned, Twin Liquors began as one small store and has emerged into a “home grown,” successful Austin company that has a unique and well-respected reputation throughout the United States for having impeccable team members, outstanding customer service, conveniently located stores, extensive selections of fine wines and premium spirits from around the world, and substantial community involvement. 

We believe in rewarding outstanding work, developing employee’s careers, and building long-term relationships with our customers and employees. If you love to share your enthusiasm for wine and spirits, you find it easy to start up natural, friendly conversations, adapt to different types of Customers, resolve issues with a smile, and strive to provide a great in-store experience to every customer, this may be the perfect fit for you!  

Job Responsibilities May Include

• Practice responsible alcohol service in accordance to local and state laws, including identification verification and intoxication prevention.
• Assist in all aspects of store operations, with particular focus on cleanliness, fullness of product displays, signage quality, safety and customer service
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Set and achieve the highest standards in retail execution
• Communicate regularly with Store Team Leaders regarding proper operations of the store
• Operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift
• Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system
• Ensure all financial transactions are correct and maintain accuracy and coin for making change.
• All other duties as assigned

Requirements

To perform the job successfully, an individual should have the following qualifications and demonstrate the following competencies: 

• 21 years of age or older
• Strong knowledge of company policies, goals and standards. 
• Ability to act with integrity, honesty and professionalism.
• Excellent analytical, organizational, and oral and written communication skills.
• Confident and comfortable engaging customers to deliver an elevated experience and to provide excellent customer service to all customers and partners. 
• Excellent interpersonal skills and ability to communicate effectively with other Team Members and leadership.
• Ability to use technology applicable to the position and access information necessary to complete daily responsibilities.
• Desire to continually develop retail sales skills and knowledge of product and services.
• Demonstrate creativity in promoting sales, merchandising and/or marketing.
• Ability to follow directions and established Initiate completion of tasks or activities without necessary supervision.
• Problem solving skills, especially in situations of high stress. 
• Ability to multi-task and prioritize assignments, with ability to meet deadlines and commitments.  
• Ability to demonstrate accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Full knowledge of all TABC regulations that apply to the company.  
• Progressive retail experience
• Product knowledge in wine and spirits

Physical Requirements

• The ability to stand for 4 hour intervals, for a total of 8 hours per day, for up to 40 hours per week.
• The ability to frequently climb a ladder
• The ability to frequently twist, bend, stoop, kneel, and crawl.
• The ability to frequently lift up to 50 pounds, repeatedly.
• The ability to work 8 hours at a time.
• The ability to work on all weekdays, weekends, and to work opening, mid-day and closing shifts. 
• The ability to work alone during weekdays, weekends, opening, mid-day and closing shifts. 

Supervisory Responsibility

This position has no direct reports.   

Expected Hours of Work

A typical work week includes Monday-Saturday (business is closed every Sunday).  

The requirements for hours of work are stated below:

• Availability to work all regular hours scheduled by a member of management per week
• Availability to work hours within 9:00am-9:30pm
• Availability to work closing and opening shifts  
• Availability to work on weekends and holidays

Travel

 Minimal to no travel within multiple Texas locations in all major cities/regions.

Preferred Education and Experience

High School Diploma or GED equivalent is required. 

1-3 years in retail, bar tending or restaurant setting preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.