Product Manager III

Job Description:

Commercial Product Manager (Digital Banking – Niche Commercial Segments)

The Commercial Product Manager defines and executes product strategy for digital banking solutions tailored to specialized commercial segments, including title companies, homeowners’ associations (HOAs), commercial real estate firms, franchise operators, property managers, and athlete/artist management groups. This role combines deep market insight with strong product execution to deliver differentiated solutions that drive growth for financial institutions and their commercial clients.

Key Responsibilities

Market & Customer Insight

• Develop expertise across niche commercial segments and their unique banking, payments, and operational needs
• Conduct market research, client discovery, and competitive analysis to identify opportunities
• Monitor trends in commercial banking, including real-time payments, embedded finance, and automation

Product Strategy & Roadmap

• Define and manage product strategy aligned to commercial segment needs and business goals
• Translate insights into product requirements and prioritized roadmaps
• Partner with Product Line Leadership to develop business cases and assess ROI

Execution & Delivery

• Collaborate with Product, Engineering, and Architecture teams to deliver roadmap initiatives
• Drive capabilities such as payments (ACH, RTP, wires), user entitlements, account structures, and integrations
• Validate product direction through customer feedback and performance metrics

Go-to-Market & Commercialization

• Partner with Product Marketing to define positioning, messaging, and segment-specific value propositions
• Support sales enablement through demos, training, and collateral
• Contribute to pricing and packaging strategies to meet revenue and profitability targets

Performance & Lifecycle Management

• Define success metrics and measure product performance (adoption, revenue, customer satisfaction)
• Manage the full product lifecycle from concept through launch and optimization

Leadership & Collaboration

• Collaborate cross-functionally across Product, Engineering, Marketing, Sales, and Customer Success
• Mentor Product Managers and Analysts
• Represent the organization as a subject matter expert in commercial digital banking

Qualifications

• 6+ years of product management experience in digital banking, fintech, or commercial banking
• Strong knowledge of commercial banking workflows, including payments (ACH, RTP, wires) and treasury services
• Experience with niche commercial segments (e.g., property management, title/escrow, franchise) preferred
• Proven ability to define strategy and deliver customer-centric solutions
• Strong analytical, communication, and stakeholder management skills
• Experience working in Agile environments
• Bachelor’s degree or equivalent experience required
• Pragmatic Certified Level II (or higher) preferred

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.