Manager - Key Strategic Accounts (Cluster 1)

Job Description 

• Develop and maintain strong relationships with key strategic accounts, understanding their business needs and providing tailored solutions to drive long-term partnerships
• Maintain and grow customer relationships to ensure retention, satisfaction, and recurring business
• Drive revenue and Gross Profit (GP) targets across assigned key accounts
• Collaborate with the sales and account management teams to identify growth opportunities and develop strategies to capitalize on them
• Act as the main point of contact for key accounts, addressing issues or concerns and ensuring timely resolution
• Manage end-to-end RFP / Tender / Bid submissions, ensuring timely, accurate, and commercially competitive proposals
• Craft commercially sound and competitive deals aligned with revenue and profitability objectives
• Own project commercials, including pricing strategy, budgeting, revenue tracking, cost control, and margin management
• Manage principal relationships to ensure strong vendor alignment, pricing support, and strategic collaboration
• Oversee distributor management to ensure operational efficiency, compliance, and commercial optimization
• Monitor and analyze key account performance metrics, including revenue, GP, and pipeline growth, and provide regular reports to senior management
• Conduct regular business reviews with key accounts to identify improvement areas and ensure customer satisfaction
• Stay updated on industry trends and developments, proactively recommending new solutions or services to meet evolving client needs
• Lead and manage a team of account managers, providing guidance, performance oversight, and strategic direction
• Ensure effective internal stakeholder coordination across sales, technical, finance, and legal teams to support successful account delivery

Person Specification

• Bachelor's degree in Business Administration, Sales, IT, or a related field
• Minimum of 5 years of experience in account management, with a proven track record of managing and growing key accounts
• Strong understanding of the technology industry and ability to communicate complex technical concepts effectively
• Proven experience in revenue growth, GP management, and commercial negotiations
• Experience managing RFPs, tenders, bid submissions, and contract negotiations
• Exposure to principal and distributor management will be an added advantage
• Strong financial acumen with the ability to own and manage project commercials
• Excellent communication and interpersonal skills with the ability to build relationships at all organizational levels
• Proven experience developing and executing successful account management strategies
• Strong leadership capability with experience managing and motivating teams
• Exceptional analytical, strategic thinking, and problem-solving abilities