MA/Front Office

Description

Job Description

We are seeking a full-time Medical Assistant / Front Office team member to support a busy ENT/Otolaryngology practice serving our Napa and Sonoma locations. This is a cross-trained position that includes both clinical Medical Assistant responsibilities and front-office patient support.

The ideal candidate is dependable, adaptable, patient-focused, and comfortable working in both clinical and administrative settings. This position is primarily based in Napa and requires flexibility to travel to the Sonoma office approximately 1–2 days per week.

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Status: Full-Time

Essential Duties & Responsibilities

• Assist providers with patient care and clinical workflow
• Prepare and set up exam rooms for patient visits
• Clean, disinfect, and process scopes and other medical equipment according to established procedures
• Room patients and assist with Medical Assistant duties as needed
• Answer and route incoming phone calls
• Assist with patient check-in and check-out
• Schedule and coordinate patient appointments
• Process assigned inbox messages and administrative tasks
• Maintain clean, organized, and properly stocked exam rooms
• Communicate professionally with patients, providers, and other staff
• Support both front-office and back-office operations as needed
• Travel between the Napa and Sonoma offices approximately 1–2 times per week
• Perform other duties as assigned to support efficient patient care and office operations

Job Requirements

• Ability and willingness to work in both Medical Assistant and front-office functions
• Availability to work full-time, Monday through Friday from 8:00 AM–5:00 PM
• Reliable transportation and flexibility to travel between the Napa and Sonoma locations
• Strong communication and customer-service skills
• Ability to work effectively in a fast-paced medical office environment
• Strong attention to detail, organization, and follow-through
• Ability to manage multiple responsibilities and adjust to changing office needs
• Comfortable working directly with patients and healthcare providers
• Ability to maintain patient confidentiality and follow HIPAA requirements
• Bilingual English/Spanish preferred
• Previous Medical Assistant or medical-office experience preferred
• ENT/Otolaryngology experience is a plus