Internal Sales Representative

Description

As a member of the Sales Team, this position is responsible for maintaining and developing relationships with assigned accounts and prospects via predominately electronic means; develop new business by keeping a high level of focus on prospecting with Customer Service; follow-up on new business leads; and manage the territory in support of Arylessence’s short, medium, and long-term objectives for accounts, applications, and markets. 

Essential Functions:

• Relationship Management -Maintain and develop relationships at assigned accounts and prospects, provide superior customer service, and align customer needs with Arylessence’s capabilities to yield sustainable value growth. 
• Strategic Alignment – Collaborate with Arylessence leaders to negotiate, drive, and implement strategies. Coordinate as necessary with Sales colleagues with respect to interregional accounts. 
• Market intelligence – Monitor, analyze, and report on competitive activities, new business opportunities, Regulatory developments, customer perceptions, and market needs. Author, distribute, and log timely, call reports for all pertinent customer and market activities. 
• New Business – Develop new business by keeping a high level of focus on prospecting and lead follow-up.
• Budget – Deliver the territory’s budgeted revenue, gross margin, and volume. 
• Account Planning – Author then utilizes account plans for top customers. Routinely report on progress against qualitative milestones and financial targets. Capture profiles of key customer leaders.
• Utilize Customer Relationship Management (CRM) software as directed. 
• Regulatory Guideline Implementation: Efficiently provide regulatory guidance to customers as a resource. 
• Pricing Management: Communicate and document pricing targets to customers.
• Respond to all customer concerns and refer unresolved customer grievances to designated departments or assigned salesperson for further investigation. 
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and all other customer file maintenance. 

Requirements

• Strong interpersonal skills, ability to communicate and manage well internally and externally. 
• High level of integrity and dependability with a strong sense of urgency and results-oriented. 
• Ability to communicate efficiently and work well with others in a team environment. 
• Strong ability to prioritize tasks, adapt to changing conditions, and manage multiple responsibilities efficiently. 
• Willingness and ability to absorb new information and apply it to current and future challenges. 
• Skilled in analyzing situations logically to identify strengths, weaknesses, and potential solutions. 
• High ethical standards with a strong sense of urgency and results oriented. 
• Ability to build and maintain effective relationships internally and externally. 
• Demonstrates understanding of customer service principles, including needs assessment, quality standards, and satisfaction evaluation. 
• Must have strong multi-tasking, problem-solving and time management skills.
• Proficient in Microsoft Office and other relevant computer programs.

Bachelor’s degree preferred.