Support Desk Specialist

Pay Range:

$21.00 - $31.50Job Description Summary
Hospital Sisters Health System (HSHS) is seeking a Support Desk Specialist to join our team. The Support Desk Specialist provides first tier support for colleagues and patients for all IT related items via multiple channels for break/fix issues, inquiries, or requests. Provides IT system optimization, documentation and communication with colleagues and patients to resolve basic technical support issues.


Position Specifics:
o Department: IT
o Core Function: Corporate Services
o Schedule: Full Time, 40 hrs/wk
Monday 2:00-10:30pm
Tuesday 2:00-10:30pm
Thursday 1:30-10:30pm
Friday 2:00-10:30pm
Saturday 7:00pm-12:00am
Sunday 12:00-7:00am, 7:00pm-12:00am
Monday 12:00-7:00am
Wednesday 2:00-10:30pm
Thursday 1:30-10:30pm
Friday 2:00-10:30pm
o Location: 100% remote, accepting applicants that can work remotely and live in AZ, FL, IL, IN, KY, MI, MO, NC, NE, NH, SC, TN, TX, OH, WI, or WY.
o Compensation that aligns with your experience

Education Qualifications

• High School Diploma or equivalent is required.
• Associates degree in Computer Science or related field is preferred.

Experience Qualifications

• 1 year of customer service, healthcare or information technology is preferred.
• 1 year of experience with Active Directory, VMWare, Epic and/or ServiceNow is preferred.

Certifications, Licenses and Registrations

• N/A

Job Description

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits:  HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.

• Paid Time Off (PTO)  combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.

• Retirement benefits including HSHS
  contributions.

• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.

• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption   to reimburse application and legal fees, transportation, and more!

• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.

Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.

These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.

Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [email protected]