About The Role

The Training Associate, Inbound Operations role at The RealReal is essential to ensuring all onboarding and continued education for production-based roles is carried out successfully. The training associate will be responsible for the success of trainees and the quality of their output. Working alongside Learning & Development leadership, the Training Associate will aid in producing and facilitating creative impactful training that echoes the company values and standards. Consulting on content, best practices, and category-specific needs; the role demands inventive problem-solving and excellent interpersonal skills and requires a true utilitarian player, demonstrating the ability to adapt to department and business needs. This position reports into the Sr. Manager, Field Deployment.

What You Get To Do Everyday

• Lead/facilitate live/virtual training

• Track learner progress and/or/update resources for managers to track learner progress

• Modify/advise training content as needed

• Support Mgr/Sr Manager with content creation

• Communicate and partner with Management on identifying training opportunities and needs within the team; provide solutions. 

• Solicit opportunities to improve programs (learner experience, productivity, etc) and take Mgr/Sr. Manager as a partner

• Develop communication (i.e. huddle slides, training announcements, quality newsletters, etc)

• Build + maintain tools for associates to be successful on the job (guides, cheat sheets, training kits etc)

What You Bring To The Role

• Minimum 1-2 years of professional experience

• Minimum 1-2 years of experience within operational function of support (Auth, Receiving, FJW, CRCS)

• Proficient in Google Slides or PPT, with ability to write simply and design branded slides

• Must have strong self-discipline, time management and clear communication skills

• Ability to adapt to changing business needs and re-prioritize workload often 

• Positive attitude and someone who models TRR Values 

• Excellent written and verbal communication skills

• Team player, able to communicate with various levels in the organization

• Exceptional attention to detail

• Forward-thinking with the ability to execute projects from inception to completion

• Professional, drama-free, maintain a sense of humor, keeping simplicity and learner-centricity in mind.

• Knowledge of relevant training topics (related to business function)

• Ability to Travel - The role will be based in Perth Amboy with 10% travel to Secaucus.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Find out more about our Benefits here.

The expected hourly rate for this role is $23.21-$26.52. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.