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Job Summary

To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for more detail.

Job Description

•  Responsible for managing client portfolios and developing a book of clients focused on ultra / high net worth individuals resident/non-resident in Mauritius. These client portfolios will be made of individual accounts and Special Purpose Vehicles (SPVs).
• Manage and develop existing relationships with the aim of building and maintaining the portfolio, whilst continually identifying further business opportunities aligned to the client's needs.
• The role provides the opportunity for an individual with significant senior banking leadership experience to develop and implement all aspects of banking strategy with full revenue and balance sheet responsibility.
• To be well qualified for this role, an individual needs to be a proven business builder with experience and global mind-set underpinned by a thorough understanding of the regulatory environment including fiduciary and suitability requirements.
• Identify, develop and secure new relationships through personal and client referrals, intermediary relationships, and internal networks.
• Originate new target market clients through lending, transactional banking, savings & investments.
• Always maintain the highest levels of service and delivery to existing clients through all channels.
• Ensure conformity with global and market standards of client service, regulatory compliance, T&C, TCF, KYC, product delivery and operating model.
• Preparation of credit applications, loan and mortgage agreements and fielding existing client queries.
• Fosters collaboration, drives cohesion and teamwork across various areas in the bank.
• Seen as a role model, leader, and trusted advisor by team members, the wider client coverage team, and other areas of the bank.
• Provide a voice of reason in contentious discussions.
• Challenge the team to continuously question the way they do things to ensure the team and business do not stagnate.
• Role model from a governance, compliance, and regulatory perspective within the team.
• Support, coach, and develop team members and other junior colleagues in the bank.
• Seek, share, and embed best practices across the team and in delivering to the clients.
• Continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc.)
• Assist in driving and supporting Wealth and Bank initiatives.

 

Role/Person Specification

Preferred Education:

• University Degree and or relevant post-secondary qualification
• A Post-graduate qualification would be an advantage

Preferred Experience:

• Comprehensive technical knowledge of Wealth products and services – both banking and non-banking.
• Extensive knowledge of Risk and Regulatory standards to ensure compliance with the Bank’s regulatory requirements, e.g. money laundering and fraud prevention.
• Excellent Relationship Management Skills.
• Excellent Credit Knowledge/Skills.
• Degree with 7 years relevant banking experience at the managerial level or Master’s degree with min 3 years relevant experience at the managerial level or the equivalent of 10 years bank-related experience.

Knowledge & Skills:

• Excellent Presentation and Consultative Selling to high-net-worth clients with complex financial needs.
• Ability to analyse financial documents and provide tailor-made solutions to high-net-worth clients.
• To act with integrity at all times and embrace the philosophy of treating our customers fairly.
• Experience providing bespoke lending solutions for target market clients aligned to their needs.
• Client relationship management skills.
• Strong client orientation but the prior experience must be wider than pure relationship management roles in banking.
• Excellent Presentation and Consultative Selling to high-net-worth clients with complex financial needs.
• Excellent communication skills – written, oral, and presentation.
• Very strong business acumen and Results Orientated.
• Proven team-working skills.

 

Technical Competencies:

• Understanding of all relevant internal processes, procedures, compliance, and regulatory requirements e.g. AML, Conduct Risk, etc.
• Specialist in Wealth Products, competitors, and banking knowledge.
• Proven sales, networking, origination, and business development skills and expertise.
• Relevant banking and financial markets qualifications and experience (or equivalent) are compulsory before undertaking regulated mortgage activities). 

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)