Senior Account Manager

Company:

Mercer

Description:

Helps prepare, manage, implement and achieve business plans and goals.

Strengthens effective long term relationships with key client decision makers and frequently monitors political, management and other changes within the client organizations to preserve and protect the Company's relationship with the client.

Takes a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

Recognizes and capitalizes upon revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources.

Works to implement successful account retention and defense strategies to ensure business is retained.

Maintains an awareness of all large and potentially complicated claim related matters and assists claims personnel in the negotiation of equitable claim settlements on behalf of clients.

Develops and strengthens meaningful working relationships with insurers through regular contact and liaison to better serve clients.

Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.