CIBC – Associate / Senior Analyst, Institutional Client Experience - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

 CIBC Global Asset Management (CIBC GAM) is one of Canada's largest asset management firms with approximately $398 billion in assets under management and possess over forty-five years of experience designing and implementing client solutions. We are leaders in providing a broad range of high-quality global investment management solutions to retail and institutional clients.

 

Our assets include those under institutional money management for pension funds, endowments and insurance funds, private wealth management, and those that are part of the CIBC family of mutual funds such as CIBC Mutual Funds and Renaissance Investments family of funds and the CIBC family of managed portfolio solutions such as Managed Portfolio Services (MPS), Personal Portfolio Services (PPS), Frontiers Pools, Axiom Portfolios.

 

At CIBC, our goal is to help our clients achieve what matters to them. Our philosophy is based on the CIBC values of Trust, Teamwork, and Accountability and we achieve results for our clients through an in-depth disciplined investing approach based on rigor and research.

 

 The Institutional Asset Management team works closely with institutional investors in building investment solutions to help clients achieve their goals and objectives.

 

As an Associate/ Senior Analyst, Institutional Client Experience, you will serve as a member of our dynamic and high-performing team working in collaboration with the Asset Management teams in the delivery of compliance projects for institutional business. You’ll be responsible for responding to queries and implementing recommended changes stemming from, Business Controls and Compliance sustainability reviews related to client investment policies for institutional investment accounts sizing from $50M to $10B. You will be part of the senior members of the CE team to ensure our strategy profiles and business development materials are compliant with regulatory requirements. You’ll respond to client and consultant informational inquires that helps to deepen client relationships and build upon CIBC AM’s reputation as a trusted advisor. In addition, you’ll partner with external business units to develop regulatory, organizational, operational and portfolio management expertise working alongside with partners across CIBC in the delivery of our client solutions.

 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

 

How you’ll succeed

• Compliance project - you will work with institutional teams on the accurate and timely implementation of institutional client investment policies into internal systems. You’ll work with institutional teams on the marketing material review process by establishing proper policies, actively implement the policy with stakeholders to ensure all marketing materials are compliant, and continuously monitor and improve the policy to adapt to changes in regulatory requirements and client needs.

• Asset class, institutional investment management and compliance knowledge - Work with senior portfolio managers, client relationship managers, and our institutional clients to examine, review, confirm and input these investment constraints in CIBC systems. The role is accountable for working on the tasks independently with senior member’s supervisory. The range of a single account size is $50 million – $10 billion.

• Project management and problem solving skills - Collaborate with various stakeholders from internal and external teams to implement compliance projects. The role will review/input/edit investment policies to ensure compliance of client’s investment portfolios. You will interpret complex investment policies and constraints (such as investment terminologies, key risk ratio calculation methodology, monitoring frequency/threshold, trading & operation considerations, etc.) and translate them into accurate indicators (or sometimes rewrite the investment policy language to make it concise for system input).

• Investment Management Proposals – Contribute to the client solutioning process in ensuring customized Request for Proposals (RFPs), Request for Information (RFIs), and Due Diligence Questionnaires (DDQs) are compliant with regulatory requirements.

• Database Content Maintenance – Ensure investment strategy content is compliant across the CIBC AM internal databases (e.g., Loopio) and global investment management databases (e.g, eVestement).

• Responsible for completing client deliverables and servicing management – You’re responsible for the completion of client deliverables (with a focus on client reporting and relationship building) efficiently and working to ensure service standards, policies and procedures are consistently and effectively applied.  These deliverables include: Client onboarding and new account opening, offboarding and account closing, client and account maintenance, monthly, quarterly and ad-hoc client reporting and presentations, submission of trade instructions for processing, compliance and due diligence questionnaires from clients, Ad-hoc client support and support in preparation of training materials.

• Continuous Improvement Spirit – Work in collaboration with institutional team on ad-hoc continuous improvement projects, including operational and technological business improvement initiatives to achieve efficiencies and improve the overall client experience.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You are client focused. You are driven by promoting the client experience in all that you do.

• You can demonstrate experience and a good knowledge of traditional and alternative investment solutions . You have at least 2-3 years of investment industry experience, with exposure to most asset classes and different types of institutional clients. You are a strong communicator. You possess strong verbal and written communication skills and the ability to develop succinct communications to connect with a wide variety of institutional clients. In addition to having strong communication skills in English, fluency in French is an asset.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You are a collaborator. You have a collaborative spirit and a proven ability to develop and maintain strong working relationships with key client and internal stakeholders.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You are an organized multi-tasker.  The role is dynamic and high-paced and requires the ability to prioritize and manage a wide range of responsibilities while, at the same time, developing an understanding of our clients and strategies.

• Dedication to Excellence. You are an experienced self-motivated investment professional, with a demonstrated reputation for excellence, intellectual curiosity, and a strong work ethic

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies .You can easily adapt to new tools and trends.   You have extensive technical skills using applications including MS Excel, PowerPoint, Word, and Bloomberg. Experience using the global databases (e.g., eVestment) is an asset.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. You're committed to knowledge. Your enrollment in the CFA or CIM designations is preferred. You have demonstrated strong interests in markets and investment management.

• You have a Bachelor's degree in a related field.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

• You’re fluent in French and English to serve our clients in the community.

 

 

 

 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Non-Trader-1000 Gauchetière O

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Active Listening, Analytical Thinking, Client Service, Customer Experience (CX), Department Administration, Interpersonal Communication, Operational Efficiency, Work Collaboratively