Business Process & Automation Specialist

What you will do:

The Business Process & Automation Specialist supports the evaluation, redesign, automation, and continuous improvement of core business processes across Marks Commercial. The role combines process improvement skills with practical hands-on exposure to Microsoft 365 and Power Platform tools, including Power Automate, Power BI, SharePoint, Teams, Forms, Excel, and related automated solutions.

This role helps teams move from manual, fragmented ways of working toward more consistent workflows, structured information, automated reporting, and practical Microsoft 365-enabled solutions. The focus is on improving execution, visibility, adoption, and decision-making while ensuring solutions are simple, sustainable, and aligned to business needs.

Working closely with business stakeholders and technical partners, the role translates operational challenges into practical solutions such as workflow automations, Power BI dashboards, SharePoint process hubs, structured repositories, and adoption materials. The role supports implementation, troubleshooting, documentation, and ongoing improvement to help teams work more efficiently and consistently using automation, reporting, and Microsoft 365-enabled solutions.

This role supports the development of efficient, scalable, and modern business processes by helping assess, redesign, document, and improve ways of working, while enabling automation, reporting, and AI-supported solutions where they create meaningful business value.

Key Responsibilities

Process Assessment & Analysis

• Partner with business leaders to document and assess current-state processes end-to-end

• Identify inefficiencies, duplication, and process gaps across functions

• Analyze performance data to establish baseline metrics (cycle time, cost, quality, service levels)

• Prioritize opportunities based on business impact and feasibility

Process Redesign & AI Integration

• Support the redesign of business processes to improve efficiency, quality, and scalability

• Incorporate AI, automation, and digital tools into process design where appropriate

• Validate recommended solutions through pilot testing and iteration

• Ensure redesigned processes align with operational and strategic objectives

Automation & Solution Development

• Support the design, build, testing, deployment, and maintenance of automated workflows using Microsoft Power Automate

• Translate business requirements into practical solution concepts and low-complexity SharePoint, Power BI, and Power Platform solutions

• Create or support Power BI dashboards and reporting tools to monitor process performance, adoption, exceptions, and business outcomes

• Support automated intake, task tracking, approvals, notifications, exception management, and status reporting workflows

• Configure SharePoint lists, libraries, metadata, permissions, views, forms, and document management structures to support standardized processes

• Support monitoring, troubleshooting, and enhancement of workflows to improve reliability and user experience

• Partner with IT, Data, and Digital teams where enterprise integrations, data access, security, or governance approvals are required

Cross-Functional Collaboration

Work closely with Commercial, Operations, Supply Chain, IT, and other business units

Implementation & Adoption

• Support the implementation of redesigned processes across the organization

• Develop standard operating procedures, documentation, and supporting materials

• Support leaders to drive adoption and embed new ways of working

• Monitor implementation progress and address risks or barriers

Continuous Improvement

• Establish a structured approach to ongoing process review and optimization

• Maintain a pipeline of process improvement opportunities

• Monitor performance against defined metrics and adjust as required

• Stay current on emerging technologies and AI capabilities relevant to the business

What you bring:

Education & Experience

• 1-3 years of experience in business process improvement, operations, transformation, automation, reporting, or Microsoft 365 / Power Platform-enabled solution delivery

• Experience working cross-functionally within a complex organization

• Demonstrated hands-on experience, certification, coursework, or project-based exposure with Microsoft 365, Power Platform, Power Automate, Power BI, SharePoint, automation, reporting, or AI-enabled business solutions is preferred

Technical Capabilities & Tool Exposure

• Working knowledge of Power Automate, with the ability and willingness to build, test, troubleshoot, and improve cloud flows, approvals, notifications, and basic automation logic

• Ability to configure or support SharePoint-based business solutions, including lists, libraries, metadata, views, permissions, forms, versioning, and document management structures

• Experience creating or supporting Power BI dashboards, including KPI reporting, stakeholder-ready visuals, basic data preparation, refresh awareness, and willingness to develop data modelling and DAX skills

• Exposure to connecting Microsoft 365 tools into practical workflows, including SharePoint, Teams, Outlook, Forms, Excel, Power BI, and Power Automate

• Awareness of governance, access controls, data quality, sustainable solution design, and user adoption considerations

• Ability to support basic troubleshooting of automation issues, document errors, escalate where needed, and contribute to workflow reliability improvements

• Experience creating or maintaining documentation such as process flows, user guides, solution notes, and basic support materials

• Comfortable developing solutions independently for low-complexity use cases and with guidance or support for more complex workflows, reporting, or integrations

• High learning agility and willingness to build deeper capability in Microsoft 365, Power Platform, automation, reporting, and AI-enabled ways of working

Core Competencies

• Foundational to intermediate process mapping and process improvement capability, with exposure to Lean, Six Sigma, or equivalent methods considered an asset

• Ability to analyze information, identify patterns, and support data-informed recommendations

• Ability to translate business needs into practical process, reporting, or automation solutions

• Ability to support facilitation and stakeholder engagement with cross-functional teams

• Ability to support change adoption and influence through clear communication and stakeholder engagement

• Curious, resourceful, and willing to learn new tools, methods, and ways of working

Working Style

• Structured and disciplined approach to problem solving

• Comfortable working in a fast-paced, evolving environment

• Strong collaboration and communication skills

• Focused on execution and delivering measurable results

Key Performance Indicators

Process Performance

• Reduction in process cycle time

• Reduction in manual steps and touchpoints

• Improvement in quality and error rates

• Productivity improvement (e.g., output per FTE, hours saved)

Automation, Reporting & Digital Adoption

Number of processes assessed, supported, or improved using automation, reporting, or AI-supported components

• Measurable efficiency gains from implemented solutions

• Reduction in repetitive or low-value tasks

Number of automated workflows created, supported, maintained, or enhanced

• Workflow reliability, completion rates, and reduction in recurring automation errors or failed runs

Delivery & Execution

• Number of processes assessed and redesigned

• Time from assessment to implementation

• Value delivered per initiative (cost savings, efficiency gains)

• Number of SharePoint-based process hubs, structured repositories, or workflow-enabled lists implemented

• Dashboard adoption, usage, and stakeholder reliance on Power BI reporting for decision-making

Adoption & Sustainability

• Adoption rate of new processes across business units

• Stakeholder feedback and satisfaction

• Sustainability of improvements over time

• Percentage of deployed solutions supported by documentation, user guides, ownership model, and maintenance plan

Reporting Relationship

Reports to: Business Process Manager, with day-to-day direction and stakeholder alignment from the AVP of Marks Commercial

• Works closely with: IT, Digital, Data, and Functional Business Leaders

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.