Customer Experience Lead - Full Time

Description

Start your day with a team that values people, service, and community! We’re looking for friendly, dependable individuals to join our team in a full-time role with morning and weekend availability. Shifts are a combination of  8a-4p or 5:30a-1:30p. In this position, you’ll help create a welcoming customer experience by ensuring excellent service delivery and smooth customer interactions. The ideal candidate has strong communication skills, a customer-first mindset, and a passion for problem solving.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Maintain and update customer information in the company’s database
• Assist with training and development of cashiers, customer service managers, and courtesy clerks
• Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
• Coordinate effective and efficient customer service management meetings monthly
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational and multi tasking skills
• Ability to work effectively independently and as part of a team

Desirable Qualifications

• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasionally need to stoop, kneel or crouch
• Occasional heavy liftings up to 25 pounds
• Fast paced, multi faceted environment
• Overtime may be required during peak times

Availability

• Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day.
• Must be available to work every other weekend and some holidays.

Benefits Summary for Full Time

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services