Supporting Traffic Operator

Main purpose 

• Manage lifecycle of trades and cover traffic operations to customers and service providers
• Responsible for system entry and reporting of business activities
• Coordinate share service and by account support
• Coordinate handling of all issues relating to business operation 

Key responsibilities 

1. Direct contacts with customers and service providers
Trade operations:
• Written and verbal contacts with customers.
• Maintain KYC, DDR, daily inventory, import & export process.
• Handle transit trades, fixed-price, intercompany contracts and physical deliveries of futures contract. 
• Prepare documents for trade settlements.

Service providers:
• Check and arrange service contracts, payments, claims 
• Handle insurance for cargo and transportation
• Be in regular contact with shipping agents
• Logistics arrangement including bulk, container, rail, truck, barge, warehouse etc.
• Coordinate to prepare the issuance of shipping documents
• Screen the service provider and report risk incidents 
• Conduct Due Diligence on storage locations
• Ensure the business/commodity/quality are in compliant with Customs and local regulations
• Check and reconcile billing from service vendors and arrange payments

2. Coordinate with internal teams
• Commercial ops team, trader, accounting, compliance, legal, tax and finance team

3. Inspection
• Arranging inspection per company rules, sampling, assaying and umpire of the various products
• Coordinate with warehouse to reconcile the stock position
• Organize stock audit if required

4. Other supporting part 
• Prompt and timely update on operations system and reports
• Use system reports to control the shipment flow/accurate data entry/exposures, evaluate the common issues to
save operational cost
• Prepare for all necessary documentation (holding certificates, bank releases, transport documents, due diligences,
stock inspection, insurance, invoices etc.) 
 
5. System development and enhancement
• Identify operational risks and inefficiencies and come up with optimization/automation solutions.
• Analyse business requirement for system development/enhancement and follow through to delivery. 
 

Required qualifications 

• Minimum  1 year experience in apprenticeship and Supporting experience or talented graduate.
• Ability to be flexible and work to deadlines and under pressure
• Communication skills and numeral literacy are very important 

• Good command in English, PC literacy
 
 

Preferred qualifications 

• Academic background in international business, with strong numerical sensitivity
• Additional experience in commodity trading or import/export industry.
 

Attributes for success 

• Detail-oriented and accurate – Meticulous attention to documentation, contracts, and logistics details to ensure
compliance and avoid costly errors
• Strong numerical aptitude – Comfortable working with invoices calculation, costs, and financial reconciliations
• Excellent organizational skills – Ability to manage multiple shipments simultaneously while meeting tight deadlines in a
fast-paced environment
• Proactive problem-solver – Quick to identify potential issues (delays, documentation gaps, port congestion) and
propose practical solutions
• Strong communication skills – Able to liaise effectively with internal departments across different regions, and external
agents, warehouse, and counterparties.
• Adaptable and resilient – Remains calm under pressure and flexible when dealing with last-minute changes or
unexpected disruptions
• Tech-savvy – Comfortable using various of systems, Excel, and AI tools to enhance efficiency
• Integrity and compliance-focused – Committed to following company policies, trade compliance regulations, and
ethical business practices

Department overview 

Supporting Operations department is critical function within Trafigura's China operations, providing critical coordination
support to ensure the efficient movement of commodities among China and worldwide.

Our team works closely with stakeholders both internally and externally, handles day-to-day operational tasks that keep cargo
flowing smoothly across maritime, rail, and road networks. We support trades by managing documentation, tracking
shipments, coordinating with external parties, and ensuring compliance with operation regulations.

Equal opportunity employer 

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring,
training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national
origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.