Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Account Director, Enterprise New Business Denmark

Are You the Right Fit?

• A proven enterprise sales leader with a strong track record of winning strategic new logos?
• Energised by opening complex, high-value accounts and shaping new market opportunities?
• Passionate about Cloud, SaaS, AI, and the transformation of customer and employee experiences?
• Skilled at engaging C-level executives and building compelling business cases around strategic transformation?
• Comfortable leading large, complex and highly competitive enterprise sales cycles?
• Resilient, commercially astute, and driven by ambitious growth targets?

If so, we want to hear from you!

Role Overview

Drive strategic enterprise growth across Denmark by acquiring high-value new customers and establishing Genesys Cloud as a critical platform for customer experience transformation.

As an Account Director focused on Enterprise New Business, you will take ownership of some of the most significant new-logo opportunities in the Danish market. You will define and execute sophisticated account and territory strategies, build executive-level relationships, create demand within complex organisations, and lead multi-stakeholder sales cycles from initial engagement through successful close.

Operating as a trusted advisor to senior business and technology leaders, you will connect customer priorities with the value of AI-powered experience orchestration, developing compelling transformation narratives and business cases that demonstrate measurable strategic and financial impact.

This P5 role requires a high degree of autonomy, commercial judgement, and leadership. You will orchestrate cross-functional teams across presales, business development, marketing, customer success, professional services, and the partner ecosystem to pursue and win complex opportunities. You will also contribute broader market insight and sales leadership, helping shape enterprise go-to-market strategy and strengthening Genesys' position within the Danish market.

At Genesys, you will have the opportunity to influence significant customer transformations while contributing to more human, connected customer experiences at scale.

Key Responsibilities

• Own the end-to-end acquisition of strategic enterprise new logos across Denmark, with accountability for significant revenue growth and market expansion
• Develop and execute sophisticated territory and account strategies focused on high-value organisations and long-term strategic opportunities
• Create pipeline within complex enterprise accounts through executive engagement, proactive prospecting, strategic networking, partner collaboration, and market insight
• Build trusted relationships with C-level executives and senior decision-makers, positioning Genesys as a strategic partner for customer experience and business transformation
• Lead complex, multi-year and highly competitive sales cycles involving multiple business units, stakeholders, partners, and executive sponsors
• Develop compelling value propositions, transformation narratives, and business cases that connect Genesys capabilities to customers' strategic and financial priorities
• Orchestrate cross-functional pursuit teams across presales, business development, marketing, professional services, customer success, and partners to maximise deal success
• Shape and execute competitive strategies that differentiate Genesys and strengthen our position in strategic enterprise opportunities
• Navigate complex commercial negotiations and procurement processes while protecting long-term customer and business value
• Maintain rigorous pipeline management, opportunity qualification, forecasting accuracy, and executive visibility across strategic pursuits
• Leverage market, customer, and competitive insights to identify new opportunities and contribute to broader enterprise go-to-market strategy
• Act as a senior representative of Genesys within the Danish enterprise market, building relationships across customers, partners, industry networks, and executive communities
• Share best practices and provide informal leadership across the sales organisation, contributing to higher standards of strategic selling and execution
• Consistently achieve and exceed new business revenue targets while building a sustainable pipeline for future growth

Required Qualifications

• Bachelor’s degree in Business, Technology, or a related field, or equivalent relevant professional experience
• 10+ years of enterprise software sales experience, with significant experience acquiring strategic new customers within SaaS, AI, CCaaS, cloud, or enterprise technology markets
• Demonstrated track record of exceeding quota and closing large, complex new-logo opportunities within the Danish enterprise market
• Proven ability to create and develop opportunities within strategic accounts where limited or no existing customer relationship exists
• Extensive experience leading complex, competitive and multi-stakeholder enterprise sales cycles with long-term strategic and commercial implications
• Strong executive presence with demonstrated ability to engage, influence, and build trusted relationships with C-suite and senior business and technology leaders
• Advanced commercial acumen, including experience developing business cases, value propositions, negotiation strategies, and complex commercial structures
• Ability to operate with a high degree of autonomy and judgement while effectively orchestrating broad cross-functional teams
• Strong understanding of enterprise transformation priorities and the ability to translate technology capabilities into measurable business outcomes
• Excellent communication, presentation, negotiation, and executive engagement skills
• Fluency in Danish and English
• Willingness to travel frequently within Denmark and across the region as required

Preferred Qualifications

• Experience selling customer experience, contact centre, experience orchestration, or adjacent enterprise platforms
• Strong understanding of AI-driven technologies, cloud architectures, SaaS business models, and their application within enterprise transformation
• Experience developing strategic relationships with global and regional system integrators, technology partners, and consulting organisations
• Demonstrated success using partner ecosystems to originate, influence, and close complex enterprise opportunities
• Experience engaging senior leaders across customer experience, digital, technology, operations, and transformation functions
• Strong knowledge of the Danish enterprise landscape and established executive-level networks within strategic industries
• Experience applying value-based, consultative, or strategic selling methodologies within complex enterprise environments

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.