Principal Designer, Research

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. 

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be:

This position will be based at our Corporate Headquarters located in Charlotte, NC.

About the Role:

We are looking for a creative, enthusiastic, strategic and thought-provoking UX Researcher to join our NA research team. As a Principal UX Researcher, you will be responsible for strategically driving UX research planning, facilitation and insights delivery at the right time within the design and product development processes. You will actively participate, and contribute to, various projects across the different design teams, strategically translating insights into actionable opportunities using effective research, analytical and communication skills. You will work within a global research team and across global design teams and functions. You will also strengthen research standards and help build a more insight-led culture across the organization.

Key Responsibilities:

• Scoping, planning, and research facilitation skills
• Strong qualitative and quantitative research skills using mixed methods
• Sharp strategic, analytical and sense-making skills
• Business and consulting savvy, with an ability to think strategically
• An agile and lean approach to research, sense-making and strategy
• Clearly and concisely communicate, transfer and integrate knowledge, ideas and insights through storytelling and workshop facilitation with different audiences
• Build trusted stakeholder partnerships, manage expectations, and uphold research ethics, rigor, and integrity
• Research strategy, roadmapping, and portfolio planning
• Stakeholder influence and executive communication
• Research operations, knowledge management, and scalable insight practices
• AI-enabled research workflows, applied responsibly with human oversight
• Define and drive research roadmaps aligned with design, product, portfolio, and business priorities
• Scope, plan, and lead complex research programs that address critical design challenges, knowledge gaps, and business needs
• Create and apply relevant and leading agile qualitative and quantitative research approaches and methodologies
• Conduct applied UX research and user-centered research within a domain by using established methodologies such as usability tests, contextual inquiry, remote interviews, surveys etc.
• Synthesize multiple sources of evidence into actionable insights, opportunity spaces, and strategic recommendations
• Communicate complex findings through compelling narratives and visual frameworks tailored to design teams, cross-functional partners, and executives
• Effectively and sensitively manage multiple projects and internal stakeholder needs
• Able to capture long term business goal and act on short term actions.
• Conduct exploratory and generative research to uncover emerging consumer behaviors, future needs, and innovation opportunities
• Influence strategic decisions by involving stakeholders throughout the research process and clearly connecting evidence to business outcomes

Qualifications:

• Mastery of qualitative and quantitative research methods
• Experience applying AI-assisted tools to research planning, analysis, and knowledge management.
• Passion for research and ideation and mentoring others in research and design thinking approaches
• Proven ability to communicate complex insights and influence decisions through compelling storytelling and strategic recommendations
• Experience leading complex, multi-market research initiatives and managing external research partners is preferred
• Familiarity with research, analysis, repository, and design tools such as Figma, Qualtrics, User Interviews, Lookback, Dovetail, and comparable platforms
• Curious and passionate about uncovering and communicating compelling human stories
• Ability to work independently while collaborating effectively within a global research community
• Structured and analytical in processes, aligned approaches and deliverables
• Confidence to advise design and business stakeholders, challenge assumptions constructively, and select the right research approach
• Ability to communicate ideas and evidence clearly through concise writing, visual frameworks, presentations, and facilitation
• Aptitude and interest for brand-, business-, market- and technology inputs.
• Ability to work in multi-functional international teams.

Minimum Qualifications:

• Bachelor´s degree
• Minimum 7+ years of experience in UX Research, Design Research, Human Factors, Consumer Insights, Service Design, or related fields, including work across markets and cultures
• Proven ability to use human-centered and user-centered insight to answer business questions.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.