Operations Specialist Lead

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under limited supervision, assists with the coordination of daily workflow in the Claims department. Researches and answers escalated questions or higher-level processes from other team members. Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully.

This position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.

Essential Duties and Responsibilities

• Monitors, evaluates and provides feedback on the quality of work performed by team members to ensure accuracy and compliance.
• Acts as a liaison between ECMC and service providers who have a vested interest in claims processing.
• Acts as point of contact for information requests.
• Analyzes data and trends related to department performance metrics to make recommendations for improving results to leadership.
• Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers.
• Updates department procedures, ensuring that all team members fully understand them.
• Works on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation
• Stays current with regulations to ensure departmental practices comply with applicable regulations, laws and statutes.
• Maintains confidentiality of information regarding team member performance.
• Ensures team members manage their workload and fulfill assigned tasks on a daily and weekly basis.
• Acts as the main point of contact for team member questions on daily work assignments; escalates issues as needed to manager.
• Creates work requests and conducts system testing as needed.
• Assists with the facilitation of staff meetings and team-building activities.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High school diploma or GED
• 5+ years of relevant work experience
• 3+ years of experience in a claims environment or similar business function
• Intermediate proficiency with mathematical skills and concepts
• Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications

Preferred Qualifications

• Working knowledge of the student loan industry/regulations

The hourly range for this position is $26.50-$33.00 per hour. Actual hourly pay may vary based upon, but not limited to relevant experience, time in role, peer and market data, prior performance, business sector and geographic location.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.