Network & Infrastructure Engineer

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Jobs Summary:

The Network Engineer is responsible for designing, maintaining, and documenting LAN/WAN networks, IP addressing, VLANs, network diagrams, and infrastructure layouts across multiple sites. The role involves configuring and troubleshooting Fortinet, Sophos, or equivalent firewalls, managing site-to-site and remote-access VPNs, maintaining managed switches and enterprise wireless access points, and resolving Layer 2/Layer 3 connectivity, routing, switching, and performance issues. Additional responsibilities include managing server rooms, structured cabling, racks, power and cooling systems, monitoring critical infrastructure, verifying scheduled backups, maintaining asset inventories, and providing L2/L3 technical support within SLA timelines. The engineer will also support VoIP connectivity, SIP trunks, QoS, security audits, firmware updates, access reviews, incident response, and coordination with IT teams, vendors, and ISPs. Candidates should hold a bachelor's degree in IT, Computer Science, Networking, or a related field, with 2–3 years of hands-on network engineering experience, strong firewall administration skills, practical knowledge of VLANs, STP, OSPF, static routing, link aggregation, VPNs, network monitoring, and proficiency in professional network documentation tools such as Visio or Draw.io.

Key Responsibilities

• Design, maintain and update network diagrams covering LAN/WAN topology, IP addressing, VLAN structures and connectivity across all sites.
• Document switch configurations, wireless SSIDs, access point layouts, firewall rules and routing tables.
• Plan and document network expansions for new offices, including structured cabling layouts, rack elevations and device placement.
• Configure, maintain and troubleshoot firewalls include but not limited to security rules, NAT, VPN tunnels, VLANs and WAF policies where applicable.
• Monitor firewall health, throughput and security logs, and respond promptly to incidents.
• Implement and maintain site-to-site and remote-access VPNs.
• Review firewall configurations and security policies on a regular schedule.
• Configure and maintain managed switches, including VLAN segmentation, trunking, port security, STP and link aggregation.
• Deploy, monitor and optimize enterprise wireless for coverage, availability and performance.
• Troubleshoot Layer 2 and Layer 3 connectivity, routing, switching and wireless issues.
• Monitor network performance and implement improvements.
• Manage server room operations: rack organization, structured cabling, power (UPS/PDU), cooling and physical access control.
• Monitor the health and availability of servers, switches, firewalls and other critical devices
• Run and verify scheduled backups (per company policy, and resolve backup failures promptly.
• Maintain network inventory, including asset tagging, warranty tracking and lifecycle management.
• Resolve network and infrastructure tickets within SLA timelines.
• Provide advanced (L2/L3) troubleshooting for connectivity, routing, switching, wireless, firewall and VPN issues.
• Support network connectivity for our telephony platform, including SIP trunk connectivity, firewall and NAT rules for voice traffic, and call-quality troubleshooting (jitter, packet loss, QoS).
• Coordinate with internal IT teams, vendors and ISPs on escalations and hardware replacements.
• Identify recurring problems and implement corrective and preventive measures.
• Apply critical network device patches and firmware updates within defined timelines.
• Conduct periodic access reviews for VPNs, network devices and remote-access services, and remove inactive or unauthorized accounts.
• Support IT security audits, risk assessments and compliance reporting for network and infrastructure operations.
• Follow security policies, change management procedures and documentation standards.

Required Qualifications & Experience

• Bachelor's degree in IT, Computer Science, Networking or a related field.
• 2-3 years of hands-on network engineering and infrastructure experience, with demonstrated depth in firewall administration, switching and wireless.
• Proven experience producing professional network diagrams in Visio, Draw.io or similar.
• Practical experience managing server rooms, including rack installation, structured cabling, power redundancy and cooling.
• Strong working knowledge of Fortinet, Sophos or equivalent UTM firewalls.
• Hands-on experience with managed switches and enterprise wireless access points (UniFi or equivalent).
• Solid grasp of VLANs, STP, OSPF, static routing and link aggregation.
• Practical experience configuring and troubleshooting site-to-site and remote-access VPNs.
• Familiarity with network monitoring tools, health checks, backup verification and inventory management.
• Strong troubleshooting, documentation and analytical skills.
  
  ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile