Senior Personal Lines Claims Negotiator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.

Minimum Qualification:

• Namibian Citizenship.

• Grade 12; more than 25 points.

• Relevant tertiary qualifications at an Accredited Institution will be an added advantage.

• Minimum 2 Years' working experience in insurance.

• Previous short-term claims experience will be an added advantage.

• Relevant short-term insurance qualification will be an added advantage e.g. COP.

• Must be detail and quality orientated.

• Computer literacy and good numeric skills are essential.

• Excellent customer service and problem-solving skills.

• High energy levels and a team player.

• Ability to work under pressure.

• Ability to work independently and take initiative.

• Afrikaans and English speaking/writing & communicating; and

• Excellent communicator with a passion for customer service and relationship building.

Job Specification:

• End-to-end negotiation and settlement of Motor claims pre-litigation.

• Continuous engagement with brokers and clients re the status and progress of claims.

• Processing of claims payments.

• Authorization of claims payments.

• Authorization of claims referrals.

• Quality service delivery to ensure customer satisfaction in line with quality and performance standards.

• Build positive customer relations and solve or escalate customer queries and complaints.

• Builds and maintains relationships with suppliers re the updating of supplier statements.

• Builds and maintains relationships with intermediaries.

• Contribute to the service culture which builds rewarding relationships.

• Identify and report on Claims process issues to minimize fraud; and

• Collaborate and work with the Claims team to deliver required service levels.

• Builds and maintains relationships with Brokers.

• Accepts and lives the company values.

• Accountable for service delivery through own efforts.

• Makes increased contributions by broadening individual skills.

• Adheres to service and quality standards; and

• Performs quality checks on own work.

• Performs ad hoc and additional tasks as assigned by Management

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Skills

Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Insurance Product Management, Insurance Sales, Oral Communications, Presenting Solutions

Competencies

Action Oriented

Collaborates

Drives Results

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

16 October 2026 , 23:59

The Old Mutual Story!