Vendor Performance Specialist

Department: Vendor Management

Employment Type: Full Time

Location: India - Gurugram

Reporting To: Arlene Larrubia

Description

• Work Schedule: Monday-Friday, 6:30pm - 2:30am (IST), Daily On-Site.
• Location: EMAAR Digital Green, Tower B, Golf Course Road Extension, Sector 61, Gurugram, Haryana – 122011.

Key Responsibilities

• Manage the end-to-end vendor lifecycle, including onboarding, qualification, performance monitoring, compliance, and offboarding.
• Build and maintain relationships with utility contractors, engineering firms, construction vendors, and specialized service providers.
• Develop, track, analyze, and report vendor KPIs, SLAs, quality, safety, responsiveness, and project delivery metrics.
• Conduct regular vendor performance reviews and coordinate corrective action plans for identified performance gaps.
• Partner with Operations, Engineering, Construction, Storm Response, and Business Development teams to forecast resource requirements and optimize vendor allocation across projects.
• Verify vendor compliance with contractual terms, licensing, insurance, utility standards, safety requirements, and client-specific requirements.
• Maintain accurate vendor records, certifications, compliance documentation, and performance history.
• Develop and maintain vendor rate cards by geography, scope of work, utility program, and client requirements while monitoring market pricing.
• Coordinate with Risk, Legal, Safety, and Compliance teams to resolve vendor issues, mitigate risks, and improve vendor management processes.
• Serve as the primary point of contact for vendor inquiries, escalations, and operational coordination.
• Support vendor sourcing and qualification for utility construction, engineering, storm restoration, pole inspection, make-ready engineering, substation, and transmission projects.
• Monitor vendor safety performance, incident reporting, training requirements, and adherence to applicable OSHA, utility, and client standards.

Skills, Knowledge & Expertise

• A Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Construction Management, Engineering, or a related field is preferred.
• 5+ years of experience in vendor management, vendor performance, subcontractor management, supplier management, or operations within the electric utility, power construction, engineering, or infrastructure industry.
• Strong understanding of electric utility construction and maintenance, including distribution, transmission, substations, overhead and underground systems, storm restoration, vegetation management, or related utility services.
• Hands-on experience with vendor KPIs, SLAs, performance metrics, quality standards, and safety requirements.
• Knowledge of utility contractor qualification, licensing, insurance, and compliance requirements.
• Experience managing multiple vendors across different regions, project types, and operational priorities.
• Strong analytical, problem-solving, negotiation, communication, and relationship-management skills.
• Proficiency with vendor management systems, reporting tools, and Microsoft Office.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience supporting IOUs, electric cooperatives, municipal utilities, or utility consulting organizations is preferred.
• Familiarity with pole inspection, joint-use, make-ready engineering, transmission and distribution construction, renewable energy interconnections, storm response, or grid modernization is preferred.
• Working knowledge of OSHA standards, utility safety practices, and contractor compliance programs is preferred.

Job Benefits

• Competitive salary package.
• One way travel (Office to Home) Expenses cover.
• Being a part of a multi-cultural, dynamic work environment.
• Opportunity to work in a US-based fast-growing company with significant impact in the industry.