- Location
- Nebraska State Office Building - Lincoln, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
The work we do matters!
Hiring Agency:
Motor Vehicles - Agency 24
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
This position provides business and technical support to callers and in-office customers while performing other job duties.
Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Job Duties:
Under limited supervision, after meeting the training criteria, this position will function as a customer service representative, signing into a phone system and managing a large number of inbound and outbound calls on a daily basis. You will be a technical expert for all areas under the jurisdiction of the Driver and Vehicle Records Division. You will provide business and technical support to county offices, the public, other in-state and out-of-state government agencies, law enforcement, and insurance companies to resolve issues and provide guidance. This position will assist with processing disabled parking permits, specialty license plate applications, bonded titles, and various other job duties. You will also have an opportunity to assist customers in person, rotating to our front counter.
Customer and technical support; Disabled permits, specialty plates, bonded titles, and related processing; Front-counter customer service; Research, training, documentation, and other duties as assigned and within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.
Preferred Qualifications: At least one year of post–high school coursework or experience in: working with the public, working on a team, customer service on a help desk. Experience working on a team and providing customer service in a help desk environment is desired.
Other: Regular and reliable attendance is required.
Knowledge, Skills, & Abilities:
Knowledge of: Departmental software programs/systems, technical processes and procedures, business processes, policies and procedures, agency rules and regulations, and state statutes is helpful but not necessary.
Skills in: active listening; asking questions; communicating information/instructions, both orally and in writing, to be easily understood by others; prioritizing and organizing work; problem identification and resolution.
Ability to: communicate and exchange information with others; interpret and apply policies, procedures, and regulations; retrieve information from a variety of sources; advise and interpret how to apply policies, procedures, and standards to specific situations; use functional reasoning and apply rational judgment in performing diversified work activities; work in a team environment with a cheerful, positive attitude; stay focused on daily work in a busy environment.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.