- Department
- Healthcare
Description
Handling all massages as per the spa operational and treatment standards. Responsible for all massages, treatment-related activities, and the guests' safety in the massage room.
Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation.
Responsibilities:
- Perform opening and closing procedures.
- Arrange workstation, treatment room, and drapes.
- Helps promote the massage to the SPA members
- Provides individualised bodywork treatments that meet the guest’s needs and expectations.
- Be thoroughly familiar with and able to recommend Spa products and treatments
- Obtains the basic medical history of a client, assesses any problems or conditions and suggests appropriate therapy based on the client's current health.
- Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
- Maintains spa and treatment room appearance, and cleanliness according to standard operating procedures.
- Maintain knowledge of hours of operation
- Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
- Be familiar with all spa packages, promotions, prices and rates.
- Ensures that a high standard of service is maintained throughout the spa.
- Provide massage services to guests using props and/or products.
- Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
- Maintain positive guest relations at all times and maintain client details and confidentiality.
- Try to resolve guest complaints, ensure guest satisfaction and inform the management about any incidents or guest complaints.
- Handle emergency procedures and report any accidents to your manager and security.
- Handle inappropriate guest behaviour as per the spa’s standard operating procedures for Inappropriate conduct for guests and therapists.
- Frequently check with guests to promote comfort, safety and security throughout service.
- Fill out necessary reports or data at the end of each session.
- Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Assists with washing and folding of all linens used in treatment rooms.
- Carry out any other duties assigned by management.
Prerequisites:
- Physically fit and in good health (strength is not a major requirement, but stamina is necessary).
- Caring, positive attitude to clients.
- Genuine interest in helping clients overcome their physical problems.
Education:
- 10th or 12th Pass