Director, HR Systems, Operations & AI Enablement

 

We are looking for a leader to take on our workforce management systems and operations. This is more than a technology role. Serve as a trusted advisor to our HR leadership group, our centers of excellence and our business partners, turning business goals into system capability and service build. You will ask the questions that sharpen a request, give people a clear view of sequencing, effort and trade-offs, and help us move toward AI-enabled, automation-first ways of working.

You will report to our Vice President of HR Planning, Analytics & Technology and lead senior business systems analysts, an HR operations manager with a specialist group, and an outsourced administration partner.

A day in the life:

HR platforms and delivery:

Look after our HR systems estate, including SuccessFactors, Greenhouse and the applications around them, together with the integrations connecting them to Finance, IT and external providers.

• Build the multi-year technology roadmap with HR leadership and IT, and run the intake practices that decide what enters it.
• Guide systems projects from requirements through configuration, testing, cutover and adoption, then keep the platforms balanced in service once they are live.

HR operations and service delivery:

You will manage employee lifecycle transaction processing and the quality controls that keep our records accurate. You will also set and publish the measures the operation is judged on, from first-contact resolution to self-service adoption.

• Develop the service framework and the tiers within it, from self-service and first contact through to specialist handling, and the routing between them.
• Run one governed intake channel for employee questions, and decide with the team what stops, what is automated and what moves to our administration partner.

Governance, security and information management:

You will be responsible for how our HR data is protected and who can reach it, and for the governance standards behind configuration, workflows, integrations and security. You will work with People Analytics and enterprise analytics on our data platform and the sources that feed it.

• Build the security and access model, including role-based permissions, field-level restriction, access certification and segregation of duties.
• Meet our data-privacy and regional obligations with Legal and Information Security, and act as the HR contact for internal and external audits.

AI enablement and automation:

• Set our HR technology AI strategy, with responsible adoption resting on governance, data readiness, privacy and human oversight.R
• Redesign fragmented processes into something simpler. 
• Run a single pipeline for internal use cases and emerging HR technology, and report what our automation delivers in adoption, efficiency, quality and experience.

Team and partners:

• Grow a team covering business systems analysis and an operations specialist group led by a first-line manager, and plan resourcing, capacity and budget across both.
• Develop the team’s capability in consultation, requirements and configuration, and hold the relationship with our outsourced administration and application management partners.

What you'll bring:

• 8+ years experience across HR systems and HR operations.
• 5+ years managing people and experience leading through a first-line manager. 
• Led a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures.
• Demonstrate expertise in HR processes throughout the employee lifecycle, and you will have delivered globally, where requirements vary by region.
• Hands-on depth in SAP SuccessFactors, enough to specify requirements, evaluate configuration and work with an implementation partner, with strong familiarity in Employee Central and at least two other modules absolutely required.
• Experience with the security and access model for HR data, and with leading third-party implementation or managed-service partners to agreed service levels.
• Experience running project delivery alongside production support, and influencing senior leaders across HR, IT and Finance in plain language.

Nice to have:

• Experience putting AI capability to work in an HR setting, with the guardrails that apply once AI touches employee data.
• Familiarity with agentic AI, enterprise AI platforms, intelligent automation or conversational assistants such as Microsoft Copilot helps, as does a background spanning people analytics as well as systems.
• SAP SuccessFactors certification in one or more modules, and experience of a platform migration or systems harmonization.
• Experience building governance models, technology intake processes, vendor assessments or innovation pipelines.