- Location
- US, CA, Santa Clara, United States of America
- Type
- Full-time
- Department
- Engineering
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Workday
Description
NVIDIA is looking for an experienced manager to lead a solution engineering team focused on customer support of NVIDIA software products such as AI Enterprise, Omniverse and vGPU! Your team will apply the latest AI technologies to triage customer issues, identify solutions, and keep customers delighted. You must have excellent problem-solving abilities and communication skills and be able to lead multiple projects and tasks. This position is for a manager who will work with their team on creative solutions to improve situations and processes, lead teams and manage projects. AI is not optional here. It is foundational, applied thoughtfully for all solution engineering workflows including solving customer cases and developing software, both products and internal tools.
What you'll be doing:
Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
Apply AI to create/update product and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to better enhance our knowledge base.
Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
Mentor new engineers and interns. Nurture employees, so they can do their life’s work.
What we need to see:
Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 5 overall years of software engineering experience.
At least 2+ years of management experience.
Excellent leadership skills.
AI/ML expertise.
Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
Excellent follow-up and organizational skills, with a passion or love for solving problems.
Ways to stand out from the crowd:
Software engineering management experience
Customer support management experience
Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU
You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
