Customer Care Center Rep

Description

Customer Care Representative receive and or place calls to respond to customer service issues. They ensure that customers

receive the best possible service through processing service calls, preparing general correspondence and coordinating with

other departments to satisfy customers concerns.

Responsibilities:

• Managing a large amount of incoming calls
• Answer email requests with prompt response times
• Schedule service professionals based on geographical location/customer demands
• Explaining and selling services to customers
• Polite, friendly customer service
• Data entry
• Account Receivables and invoicing
• Collections Management
• Inside sales and lead generation
• Communicating with customers regarding survey responses and requests
• Contacting previous customers and processing cancellations
• Required to work revolving Saturdays
• Other reasonable duties as assigned

Requirements

Qualifications:

• Ability to manage time effectively and multi-task
• High school diploma or equivalent
• Superior communication and interpersonal skills required
• Friendly, polite customer service skills on the phone in a fast-paced environment
• Familiarity with Account Receivables for daily payment processing
• Sharp math skills
• Clerical skills for organization, as well as knowledge and experience with basic office equipment
• Experience in collections management
• Exceptional computer skills and Microsoft Office proficiency
• Familiarity with appointment scheduling
• Ability to work collaboratively with team of service professionals