Clinical Care Coordinator (ACO- House Calls)

Overview

About Intention Healthcare, An Essen Health Care Company

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 25-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system.

Intention Healthcare is a division of Essen providing physician house calls, and it is the largest provider of house calls in New York. We provide compassionate medical care and care management services to ensure that our over 22,000 disabled and otherwise homebound seniors can live safely, comfortably, and with dignity in their homes.

Job Summary

The Clinical Care Coordinator (CCC) works in collaboration with the primary care provider and all other members of the care team to support chronic disease care management for high-risk, high-need patients in a manner that is medically appropriate and cost effective. As a patient advocate, the CCC is responsible for direct and indirect patient care, helps identify clinical and health-related social needs and connects patients with relevant community resources.

Responsibilities

Conduct telephonic and in-person communication with patients to support the provider in addressing patients’ medical and social needs.

o Occasionally visit patients in their homes to support proactive and efficient care delivery, and to evaluate patients signs, symptoms, and social needs.

o Serve as the contact, advocate, and informational resource for patients, care team, family/caregiver(s) and community resources.

o Facilitate patient access to appropriate medical and specialty providers.

o Educate and refer patients to community resources.

o Develop a comprehensive, collaborative care plan, based on provider treatment plan, evidence-based chronic care guidelines, and patient/family goals for patients to promote adherence to provider recommendations and instructions.

o Assist with and facilitate the transition of care from inpatient settings such as hospital, rehabilitation facilities and skilled nursing facilities to home.

o Address medication adherence.

o Complete daily tasks such as taking clinical notes, reviewing medical records, following up on care gaps, coordinating chronic disease care, and other duties as assigned.

o Provide education to patients, families/caregivers regarding resources for health care management, and condition exacerbations.

o Communicate changes in patient’s status timely with the care team.

o Work with the Administrative staff to provide feedback that can assist in identifying and improving day-to-day operational processes.

Qualifications

Standard Hours Per Week: 40. Mostly in-person.

Would you describe yourself as someone who has:

· International Medical Degree

· Fluent in English and Spanish is a plus

· Some amount of experience in health care, preferably in care management or another patient-facing role

· A strong customer-service orientation, and extremely good verbal communication skills. Are you someone who’s going to run through walls to make sure our vulnerable patients get the care they need, despite the many barriers to care they face?

· The ability to work independently and exercise clinical judgment in interactions with providers, patients, and their families/caregivers

· Ability to function in a fast-paced environment, to be held accountable for high performance standards, and to hold others accountable for high performance

· Strong Familiarity with Electronic Health Records (EHR), able to review a medical chart for evidence of a disease

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.