- Type
- Full-time
- Department
- Engineering
- Seniority
- Manager
- Closing date
- Today
- Source
- Vincere
Description
Job Title:
Technical Account Manager
Job Purpose:
Our client is seeking a Technical Account Manager to ensure that daily, weekly, and monthly operations and reconciliations, financial, technical, and operational—are executed in line with expectations, while enhancing the overall customer experience through value-added technical support and services. The role involves supporting customers across all contracted products and services in accordance with SLAs, planning and meeting SLA response times, and managing and resolving customer support tickets efficiently. The successful candidate will conduct customer training to ensure high levels of satisfaction, develop and implement Standard Operating Procedures (SOPs), and monitor system uptime to ensure data and customer outputs are delivered as required. In addition, the role requires regular engagement with customer operational teams, ensuring the financial viability of customer accounts, and building strong, long-term relationships with both new and existing customers.
