Surveillance Shift Manager - MGM National Harbor

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Surveillance Shift Manager, you’ll lead a high-tech team focused on protecting the integrity of casino operations. From monitoring games and investigating suspicious activity to ensuring compliance with gaming regulations, you’ll play a key role in keeping the property secure, fair, and operational. It’s a fast-paced, leadership role where attention to detail and decision-making matter.

THE DAY-TO-DAY:

• Shift Leadership & Operations: Supervise Surveillance team members during your shift, ensuring effective use of CCTV equipment, accurate reporting, proper video evidence handling, and timely technical issue reporting.

• Investigations & Compliance: Review surveillance footage and documentation related to jackpots, guest complaints, procedural errors, and suspicious activity. Serve as the main contact for Gaming Regulators and assist in maintaining compliance and reporting standards.

• Training & Team Development: Maintain deep knowledge of casino games and procedures to train Operators and uphold SOPs. Manage scheduling, lead team check-ins, resolve conflicts, support hiring decisions, and foster a high-performing, accountable team environment.

THE IDEAL CANDIDATE:

• At least 21 years old

• 2+ years of Gaming and/or Surveillance experience, including supervisory duties

• Bachelor degree or equivalent experience

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11826

Pay Range:

The pay range for this role is:

$69,900.00 - $93,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!