Manager Business Unit Risk, Premier Bank Digital Assets

Your Opportunity

We are offering the opportunity for a dynamic and engaging Business Unit Risk leader to join Charles Schwab Premier Bank’s Digital Assets team offering spot crypto trading for our clients. This spot crypto product offer will complement an existing extensive range of brokerage and banking products, serving a critical role in maintaining Schwab’s place as a leading financial services firm, providing accessibility and award-winning education on cutting-edge products and services for our clients.

This role will be responsible for conducting active monitoring of various risk activities which span across various business units in the Company. Responsibilities will include hands on risk and control development, reporting and administration, ongoing vendor oversight and customer complaint monitoring, regulatory compliance and driving risk accountability across the first line in a matrixed environment.

 You will be expected to perform business-as-usual project and operational activities that will provide key input into Charles Schwab Premier Bank’s evolving and maturing digital assets and spot crypto offering. You will contribute towards building and improving the overarching strategies and policies to effectively safeguard the Company and our clients. This individual is expected to possess and apply subject matter expertise to impact governance, oversight, policy and process development.

 Key responsibilities

This is an individual contributor position. Key responsibilities would include (but not be limited) to below

• Assist the Director to ensure successful deployment and operation of digital assets risk management program and roadmap deliverables.
• Provide tactical and administrative support and coordination with various enterprise risk teams and program stakeholders to identify, assess, respond, measure, and report key risks related to the product implementation and ongoing monitoring.
• Participate and offer subject matter expertise in activities that define business, technical, and operational requirements in Schwab’s crypto and digital assets space identifying gaps and issues.
• Provide analysis, triage and support of digital assets related risk escalations and participate in resolution and/or make recommendations for further investigation as appropriate.
• Participate in root cause analysis, identification of risk themes and thematic issue resolution as appropriate. Also participate in related remediation, coordination and reporting.
• Assist Director of digital assets with detailed documentation, administration, and reporting to program related committees and subcommittees.
• Be a thought leader in assisting with creation and implementation of comprehensive, holistic controls in a heterogeneous and decentralized business environment with a variety of users including employees, business partners, contractors, professional services and customers
• Stay abreast of emerging and regulatory risks pertaining to the crypto and digital assets and maintain subject matter expertise to assist the Director in ensuring that program reflects business and regulatory drivers without affecting operational efficiency.
• Actively participate as an invaluable member of a high-performing risk team, fostering a culture of collaboration, accountability and continuous improvement.
• Assist in creating program, operating procedures and job aids to continuously improve the digital assets risk management program
• Assist in the management of responses to Program related audit and regulatory inquiries
• Assist in the management of responses to Program related inquiries from Charles Schwab leadership, businesses, subsidiaries, teams, and partners
• Lead cross-functional efforts among members Program teams and stakeholders.
• Assist in the development of metrics, reports and briefings to key program stakeholders and senior leadership

What you have

Qualifications

• Minimum 4 years of experience as a risk management practitioner, with increasing responsibility for deliverables and projects; preferably in digital assets and/or highly regulated banking entities.
• Hands-on experience working in an enterprise risk or operations program.
• Analyzes issues objectively, thinking through potential impacts and out of the box thinking to manage risks appropriately.
• Understanding of applicable regulatory requirements/laws related to digital assets and spot crypto offerings.
• Ability to effectively communicate with business and executive audiences, both oral and written is required.
• Experience in gathering requirements, documenting and assessing information for implementing risk controls is required.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making and conflict resolution skills.
• Strong initiative; self-starter; self-directed; ability to multi-task.

• Strong accountability, attention to detail, a commitment to high-quality deliverables, and a continuous improvement mindset.

• Experience in project planning, task and deliverable management. Meeting facilitation for multiple groups and projects is preferred.
• Personally, and professionally aligned with Schwab's vision and values, and a strong interest in financial services.
• Bachelor’s degree required. Graduate level experience a plus.

Preferred Qualifications

• A curious thinker with strong business judgment and analytical skills who can solve problems and keep driving work forward
• Strong project management skills, including attention to detail and the ability to multi-task and work efficiently (independently and with teams) to meet tight deadlines
• High degree of comfort and adaptation dealing with ambiguity, motivated to drive results while operating autonomously in a dynamic and fast-moving work environment
• Dynamic relationship building, partnership, and collaborative skills