Outbound Shift Manager

This position reports to the DC Outbound Manager.

Purpose of the role: The Inbound/Outbound Shift Manager has complete responsibility for Inbound/Outbound functional processes within the fulfillment centre, managing all aspects of stock handling from receipt from suppliers to filing the stock in inventory locations. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with TAKEALOT explosive growth while motivating others to meet the challenges of an extremely deadline-driven and fast-moving environment of E-commerce

Your responsibilities will include:

• Overall management and coordination of all warehousing functions 
• Oversee Outbound/Inbound operations – manage entire the process within Outbound/Inbound during their shift. 
• Responsible for efficiently managing all aspects of stock handling from receipt from suppliers.
• To dispatch to customers including the returns department
• Ensure daily, weekly and monthly planning is done for all warehousing operations and
• manage adherence to plan.
• 5S Adherence & Safety compliance - Effective management of housekeeping and ensure all safety protocols are followed.
•  Management of resource to be effective and efficient at lowest cost and according to changing needs
• Staff Management – Supervise department staff and 
• Effective leadership and direction for the operation team through involvement.
• Cross-department co-ordination – communication with Dispatch, Inbound, Inventory and TES service teams to deliver on the relevant key business drivers.
• Manage customer liaison process and ensure that warehouse queries are resolved timeously.
• and exception trends are addressed.
• Ensure that warehouse space, equipment and warehouse flow is optimized and that future.
• warehouse requirements are planned.
• Ensure stock accuracy through disciplined stock control and implement stock accuracy; Ensure reduced pack fails and Inbound Exceptions SOP are followed and all exceptions are collected on time with accuracy.
• improvement initiatives
•  Measure and manage staff performance through formal staff appraisals, development,
• coaching and disciplinary procedures
• Ensure that all business processes, procedures and job profiles are documented and updated
• Performance Monitoring - Management reporting in terms of operational performance, productivity, stock control and
•  budgets
•  Manage projects according to stipulated time frames.
• Liaising with suppliers

Qualification & Experience:

• Grade 12
• Relevant tertiary education.
• 5+ years’ experience in directly and indirectly managing people to deliver continuous improvement

Attributes Required:

• Strong communications skills.
•  A structured and disciplined management style.
• Ability to motivate and inspire others a must.
• Strong problem-solving skills.
• Self-starter with high energy levels a must.
• Well-developed business and operational acumen.
• Analytically minded and able to find and use data to inform decision making.
•  Ability to work under pressure with strict deadlines.
•  Good attention to detail
• Strong Customer Service Orientation Goal orientated and motivated to succeed;
•  Dynamic individual with proven experience in delivering change and innovative solutions.