- Location
- Johannesburg, South Africa · Cape Town
- Type
- Full-time
- Seniority
- Senior
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
We are seeking an experienced Senior Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes. Strong Salesforce knowledge/experience, ideally in a Retail Banking environment is required.The candidate will work in cross-functional Waterfall/Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.
KEY RESULT AREAS
Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes
Work with product owners and development teams to design and develop solutions that meet customer needs
Analyze and translate business requirements into artefacts that define and express the requirements, including:
User Stories
Acceptance Criteria (Gherkin)
Business Processes
Business Rules
Wireframes
Data Requirements
Run Refinement sessions
Proactively manage project timelines, and deliverables
Conduct user acceptance testing and ensure that systems and processes are performing as expected
Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.
ROLE REQUIREMENTS
Domain Expertise:
Experience with system implementation, testing, and deployment, in Retail Banking
Salesforce knowledge/experience, ideally in a Retail Banking environment; Financial Service Cloud would be advantageous
Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
Familiarity with regulatory compliance and risk management practices in the Retail Banking industry
Work Experience:
We are seeking an individual with experience in one or more of the following:
Retail Banking Service
Retail Banking Operations
Salesforce
Skills and Qualifications:
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
Pertinent Salesforce certifications.
Skills
Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gap Analysis, Readiness Assessments, Requirements Development, User Requirements DocumentationCompetencies
Action OrientedBusiness InsightCultivates InnovationCustomer FocusDecision QualityManages ComplexityNimble LearningOptimizes Work ProcessesEducation
Closing Date
30 July 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
