After Hours Customer Support Specialist

Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources. We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance. We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada. We strive to be the BEST at everything we do. 

Essential Functions

• Address any dispatch related issues that come up after hours.
• Field calls from drivers related to breakdowns, accidents, and other equipment related issues.
• Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates.
• Enters complete and accurate data about the customer’s orders into the computer system.
• Communicates with customers, employees, and other terminal locations to ensure customer’s requirements are met while getting the most efficient use of available resources.
• Handles emergency and non-emergency situations.
• Checks drivers’ hours of service and maintenance condition reports of selected equipment. 
• Issuance ofEFS to address repairs and breakdowns.
• Provide drivers with 24/7/365 access to live assistance when needed.
• Other duties as assigned.



Requirements



 Qualifications/Requirements

• Candidates must have knowledge of DOT regulations, safety polices, and other Regulatory bodies having jurisdiction over motor carriers. 
• Experience with Outlook (E-mail) and AS400 is desired.
• Trucking Industry background a must.
• Clear written and verbal communications
• Work well in a team environment.
• Must maintain confidential information.
• Ability to analyze and resolve situations and problems.
• Must have a talent to handle multiple priorities and projects.
• Better than average skills working with computer programs.

Job Requirements 

• High school diploma or GED
• Trucking/tank truck or Logistics experience 
• Preferred qualifications· Associate’s or bachelor’s degree 

Benefits Package:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) Plan + Company Match

• Paid Time Off

• Company Paid Holidays

Salary Range:

Disclaimer:  The salary range for this position is $57,500 to $72,000 annually. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location.

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.



Customer service, dispatch.