Senior Director, Experience Assurance: UAT & Quality Innovation

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Overview

Verizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Experience Assurance: UAT & Quality Innovation function establishes the vision, macro-testing strategy, and technical guardrails required to embed absolute quality and time-to-market velocity across our digital ecosystem. This team ensures we build flawless, resilient software the first time, directly protecting customer retention and commercial revenue.  

As a critical horizontal orchestration leader, this Senior Director leads a team that transforms high-level consumer product goals into automated, end-to-end launch verification models across all customer lifecycles. You’ll oversee a specialized portfolio consisting of sales engagement testing, service change validation, support infrastructure triage, and post-production quality assurance. 

We are seeking a deeply technical, platform-first Quality Engineering executive who thrives at the intersection of continuous integration pipelines and cloud-native architecture. You are a builder of automated, zero-human-intervention testing gates. Rather than managing manual upskilling cycles, you bring structural discipline to enforce predictive risk metrics, hard release readiness thresholds, and automated test-data generation. You are the ultimate analytical gatekeeper of software resilience, ensuring that all end-to-end testing maps automatically to live customer states to insulate core revenue from defect leakage.

What You’ll Be Doing

• Govern the Unified 'Definition of Ready' Framework: Partner across Network &  Technology   and all Verizon Consumer Group Product Organizations (inside and outside the PRO) to co-author and strictly enforce a unified, automated acceptance criteria protocol. Enforce non-negotiable experience quality gates that prevent fragmented, half-scoped features from entering the testing pipeline, neutralizing delivery drift before resources are expended. 

• Drive the Automation & Shift-Left Pipeline Strategy: Architect and execute a comprehensive automation roadmap that embeds automated quality checks directly into the continuous integration and deployment (CI/CD) pipeline, transitioning legacy manual processes into a high-velocity, automated testing ecosystem.

• Establish Next-Gen Testing Guardrails: Define, evangelize, and govern modern quality engineering standards and automated launch verification criteria across complex product lifecycles, backend data flows, and technical platforms.

• Optimize Elastic Vendor Resourcing: Architect scalable outsourcing frameworks and manage strategic vendor relationships to scale testing capacity up or down dynamically based on commercial release volumes, strictly optimizing operational spend against vendor KPIs and quality SLAs.

• Govern Predictive Risk Management & Escape Audits: Enforce rigorous, data-driven launch readiness thresholds using automated dashboards, while owning post-launch code-level escape audits and permanent technical remedies when critical defects bypass testing lines. Coordinate directly with Digital Channel Operations to hand off immediate front-end commercial mitigation (e.g., promotional kill-switches) while this role isolates the systemic code-level failure. 

• Embed Structural Compliance & Audit Automation: Interlock with corporate Risk Management and Audit teams to translate legal, regulatory, and brand compliance mandates into deterministic, automated validation scripts. Eliminate late-stage legal rollouts by building continuous compliance checking directly into the pre-production runtime environment, protecting the brand's total market exposure without degrading deployment velocity. 

Required Qualifications

• Bachelor's Degree or equivalent experience; Master's Degree (Computer Science, Engineering, or a related technical field) is highly preferred.

• Minimum of 10 years of progressive Quality Engineering leadership.

• Proven track record of owning the enterprise manual-to-automation transformation loop, specifically upskilling matrixed product and operational teams across the entire org into automation architects who embed native, zero-human testing guardrails directly into product inception.

• Proven success navigating complex, matrixed corporate environments, managing delivery dependencies, and accelerating product deployment in full-stack, Agile execution pods.

• Deep expertise in test automation strategies, CI/CD pipeline integration, DevOps practices, and modern automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, or AI-augmented testing tools).

• Outstanding written and oral communication skills, with a demonstrated ability to translate highly technical automated metrics and complex bug telemetry into clear, business-focused risk summaries for executive stakeholders.

• Exhibit a relentless customer-centric mindset balanced with deep intellectual curiosity, a passion for technology disruption, and a drive to automate everything that can be automated.

• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

This role will be reporting to Jen Joyce

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $176,500.00 - $339,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $194,500.00 - $339,000.00.