Passenger Services Lead Agent

Overview

 

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

  

Job Summary

 

Provide all necessary and required passenger/customer services as contracted by the customer to includebut not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation,greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customercomplaints and other duties as assigned.

 

Your activities

 

As a passenger services agent a lead agent motivate, engage and inspire staff to deliver the best possible passenger handling service as well as maintain excellent relationships withcustomers and authorities.• Supervise/control staff assignments including reporting, absences, overtime and compensation• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line withcustomer agreements and operational requirements• Develop an open feedback culture by managing the performance of employees and ensure the delivery oftraining to the required standard

• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceedregulatory standards deliver the desired customer service experience• Maintain, up-to-date company’s and customer manuals and documentation• Build and maintain relationships with customers and airport authorities• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staffbriefings, shift handover meetings, 1-1, s and completion of relevant reports• Ensure compliance with Swissport SOPs and policies• Ensure maximum efficiency in the operation of inbound and outbound flights• Resolve conflict and irregularities and take appropriate action• Implement and monitor the local emergency plan

 

 

Your Profil

 

▪ Bac or Niveau Bac +2 or Equivalent

▪ Minimum 3 years’ experience as Passenger Services Agent

▪ Arabic/English/French/Others▪ Written and verbal communication skills▪ Above-average ability to work under pressure▪ Ground operations skills▪ Ability to think and act in a dynamic and innovative way▪ Action & solution-oriented capacity▪ Personal and professional integrity of the highest order▪ Ability to follow processes and procedures and apply flexible approach when require

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!