Bank Care Assistant

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

• Aware of cultural and individual differences in all interactions and service areas.
• Demonstrate interest, care and attention.
• Create a positive impression.
• Collaborate with residents and their families where appropriate – tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
• Unquestionably embodies the Trust’s values and behaviours internally and externally.

• Works effectively as part of a team.
• Build relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.

Other Skills and Qualifications

Essential

• Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants
• Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting)
• Educated to GCSE (or equivalent) level to include maths and English
• Confident with using IT and a basic understanding of Word/Email.
• Awareness of older people’s needs and some understanding of dementia.

Desirable

• Level 2 in Care (or equivalent qualification or experience)
• Level 3 in Care (or willingness to work towards it) for Senior Care Assistants
• Experience of working with older people, those with a disability, and/or dementia
• Experience of working in a nursing home/hospital/sheltered housing/social care setting
• Knowledge of basic first aid, manual handling and food and hygiene practices
• Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act.  Training is provided.

Additional information

• Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.