Condo Maintenance Supervisor

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Condo Maintenance Supervisor

Status: Year Round Full Time

Note: Employee Housing available

Compensation and Benefits

• Compensation: Proposed hiring rate of $28.00 to $29.70+ biweekly amount, actual pay will be adjusted based on experience.
• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.  

Job Summary/Overview

The Condo Maintenance Supervisor is responsible for overseeing the maintenance, repair, and preventative maintenance programs of the condominium properties. This position ensures all Copper managed condos are maintained in a safe, efficient, and aesthetically pleasing condition while providing exceptional service to guests and owners. Includes supervising staff, coordinates with all Lodging departments, manages supplies, inventory and budgets, and ensures compliance with safety and regulatory requirements.

Essential Duties and Responsibilities

• Provides leadership and direction for the Condo Maintenance Department.
• Foster a positive and productive work environment focused on teamwork and guest and owner satisfaction.
• Conducts regular staff meetings including 1-1 with direct reports. Responsible for yearly Performance Appraisals for the Condo Maintenance Department. 
• Maintains a positive relationship with Rental Owner Services, Housekeeping, Front Desk and is proactive in reporting unit damage, loss, etc.
• Works with Foreman to complete inventory and order weekly supplies and parts as needed.  Orders supplies and inventory to budget, tracking costs and ensuring cost savings where available. Receives shipments, ensure proper quantities, and enter information into budget and Coupa.
• Provides maintenance support to team and Copper Owned buildings, Association Buildings, and Copper Mountain Lodging Services managed condominiums when needed. Including but not limited to general wood working, major drywall repair and painting general repair and maintenance work in commercial type buildings including replacing controls such as thermostats.; installing and repairing Salto locks; intermediate electrical, intermediate plumbing for toilets, sinks & faucets, tubs & showers; mounting flat screen TVs and troubleshooting Wi-Fi and cable systems: intermediate appliance repairs.
• Training and development of staff personnel to provide an efficient and safe workforce. Train staff on proper chemical handling and use of personal protective equipment (PPE)
• Maintain Safety Data Sheets (SDS) and chemical inventory records.

Condo Maintenance day-to-day tasks including but not limited to:

• Utilizes ALICE to monitor and dispatch various calls to the techs.
• Acts as a liaison between the techs and the Front Desk, Rental Owner Services, Maintenance and Housekeeping.
• Answers phones in a timely manner. 
• Assign PMIs and Maintenance Inspections, input completed units in the spreadsheets, and relay relevant information to ROS.
• Reports all damages to Rental Owner Services in ALICE.
• Monitor loaner log and note when loaners are delivered and returned.
• Create WO for billable work. Including information and closing work orders in Maintenance connection once completed.
• Coordinate projects with ROS
• Crosstrain with the Housekeeping Supervisor to provide support when the manager or Supervisor is out of the office.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.  Upholds the most professional image.  Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
• All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events

Supervisory Responsibilities

• Responsible for the direct supervision of 4-6 personnel (Condo Maintenance Technicians, varying levels).  Includes providing daily direction concerning current tasks or immediate assignments.  
• Responsible for:
  • Scheduling and assigning work
  • Hiring/Training
  • Performance review
  • Disciplinary actions

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance.  Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks.  Sees projects through to the finish.  Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life

Basic Requirements

• Must be able to lift and carry items up to 50 lbs.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must have a valid US Driver’s license.
• Must be at least 18 years old.

Preferred Experience and Special Skills

• Must have 1-2 years minimum experience in the Building Maintenance field. General knowledge of carpentry, painting, and drywall repair. Need to have demonstrated abilities in all phases of Building Maintenance; ordering parts, appliance repair& installation, automatic and conventional door installation & repair, and locksmithing. Possess knowledge of intermediate electrical skills, intermediate plumbing skills, major drywall repair and have a working knowledge of unit heating systems (hydronic or electric). 
• Minimum 1-2 years of supervisory or management experience.
• Excellent communication and problem-solving skills are a must.
• Strong organizational, leadership, and time management skills are a must.
• High level of attention to detail required

Position originally posted on November 15th. This position will be posted and accepting applications until Wednesday, November 18th.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here- Apply now!