Rooms Manager

Job Description

Participates in the development of business strategies which are aligned with the overall objectives of the hotel

• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

• Creates the first impression by supervising the door, bell, van service, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Assists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Creates rooms forecast weekly and 30/60/90 days out
• Analyzes business forecasts and schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments
• Leads weekly rooms revenue meeting with AGM, GM, DOS, and others

Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamwork

• Communicates and reinforces the vision for CARE! service to employees
• Ensures that employees provide CARE! genuine hospitality and teamwork on an ongoing basis
• Uses teamwork to support guests and employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver CARE! service and teamwork

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

What are we looking for?

• Someone with at least 5 years experience leading a Front Office team in a service focused hotel or resort environment
• Someone with strong Computer skills, and experience with PMS systems
• Someone available to work a flexible schedule to include mornings, nights, weekends and holidays
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting
• Someone with a strong desire to lead by example and make a positive impact on other people
• Someone with an outgoing and engaging personality
• Someone with the stamina to be on their feet for extended periods of time