Circulation Services Supervisor I

This supervisory-level position oversees the daily delivery of circulation services at a library branch, ensuring consistent, efficient, and customer-centered operations. The Circulation Services Supervisor I hires, trains, schedules, and provides performance feedback to circulation staff, maintaining high service standards and resolving routine patron issues using established procedures. Work at this level involves managing moderately complex circulation functions, supporting branch initiatives, and contributing to system-wide work teams without leading system-wide efforts. The position exercises independent judgment in staff scheduling and customer service resolution, and recommends—rather than establishes—policy or procedural changes, with decisions typically reviewed by higher-level leadership. Supervision is received from the Branch Administrator.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit

• Participation in the Maryland State Retirement and Pension System 

  • Vesting after 10 years of service
  • Additional service credit for eligible previous public service, military service, etc. 
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. 

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Bachelor's degree from an accredited college or university
• 2 years of professional or para-professional library work experience
• 1 year of experience supervising or directing the work of others

Substitutions for the above-listed required education and experience are an Associate’s Degree with 4 years experience as described above including at least 1 year of experience supervising or directing the work of others or a Master of Library Science degree (ALA accredited program) and 1 year of experience supervising or directing the work of others. 

KNOWLEDGE/SKILLS/ABILITIES 

A successful incumbent operating in this role displays the following:

• Intermediate knowledge of public library practices and procedures, including circulation services
• Knowledge of management practices and principles
• Strong and effective clerical skills and written/spoken (English) communication skills
• Skill in customer service
• Ability to effectively access and utilize FCPL's computerized systems
• Ability to alphabetize, read and count, as well as accuracy in working with numbers and decimals
• Ability to effectively supervise and direct the work of others, including the ability to effectively train employees
• Ability to organize work, determine priorities, make decisions and complete assigned duties with minimal supervision
• Ability to develop and maintain effective working relationships with co-workers and the general public
• Ability to analyze problems and recommend solutions
• May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification

PREFERENCE MAY BE GIVEN FOR

• Work experience providing direct customer service to the public 
• Current Frederick County Public Library employee

• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
• Ability to provide own transportation to meetings, workshops and branch libraries as needed
• Available for varied workdays and hours within the FCPL operating schedule

EXAMINATION PROCESS (may include):