Position Summary

The System Administrator II is responsible for administering, maintaining, and supporting the organization's IT infrastructure, including servers, workstations, network systems, Microsoft 365 services, security platforms, and backup solutions. This position provides Tier II technical support and helps ensure the reliability, security, and availability of business-critical systems.

Essential Duties and Responsibilities

• Install, configure, maintain, and troubleshoot desktop and server operating systems.
• Perform operating system deployments, upgrades, rebuilds, and patch management.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage user accounts, permissions, licensing, and security settings.
• Manage and support Fortinet firewalls and VPN solutions.
• Monitor and perform security remediation and vulnerability management.
• Monitor, test, and maintain on-premises and remote backup systems.
• Provide Tier II technical support for hardware, software, network, and application issues.
• Administer the organization's Remote Monitoring and Management (RMM) platform.
• Support mobile devices, remote users, and hybrid work environments.
• Participate in IT projects and technology implementations.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education, certifications, and experience.
• Experience supporting Windows environments and Microsoft 365.
• Relevant certifications preferred (CompTIA, Microsoft, or Fortinet).

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking concepts including DNS, DHCP, TCP/IP, and VPNs.
• Ability to prioritize multiple projects and deadlines.
• Excellent customer service and communication skills.

Please send your resume to [email protected] for immediate consideration.

Base salary 60k-80k depending on experience plus excellent benefits.