Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
   

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• 
  Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
• Sound knowledge/ experience on Historian Apps (Proficy, eDNA, eterraArchive)
• Customer engagement with willingness to travel
• Proficiency in System Engineering, building system, defining Historian architecture
• Taking initiatives and mentoring team members
• Good understanding on SCADA Applications and hands-on experience
• System integrations, eFEP, ICCP integrations
• Understands cyber security aspects and deployment policies
• Data Architecture & Integration: Proven track record in developing robust data pipelines using MS SQL and PostgreSQL, including custom API integrations to consolidate disparate data sources into a unified source of truth. 
• Actionable Business Intelligence: Expert in translating complex utility KPIs into high-impact dashboards and reports, directly enabling informed, real-time decision-making for executive stakeholders and cross-functional teams.

 Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information