Sales Specialist

Sales Specialist

Department: Sales
Reports To: CCO
Employment Type: Full-Time

Position Summary

The Sales Support Specialist provides day-to-day support to the Sales team and dealers by ensuring orders, accounts, product information, and sales requests are handled accurately and efficiently. This position serves as a key connection between Sales, Customer Care, Production, Shipping, and dealers to help keep orders moving and customers informed.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced environment. This role requires strong communication skills, the ability to prioritize multiple requests, and a proactive approach to solving problems.

Key Responsibilities

Sales & Dealer Support

• Serve as a point of contact for dealers regarding orders, pricing, product availability, lead times, and account questions.
• Assist with dealer communication, follow-ups, quotes, and account maintenance.
• Maintain accurate dealer information within company systems.
• Follow up on open sales opportunities, quotes, and dealer requests.
• Assist with onboarding new dealers and maintaining required account documentation.
• Help ensure dealers have current product, pricing, MAP, and sales information.

Order Management

• Monitor open dealer orders and assist with order status updates.
• Coordinate with Production and Shipping to resolve order issues.
• Identify delayed, incomplete, or problematic orders and communicate appropriate updates.
• Assist with order changes, cancellations, backorders, and other account requests.
• Track orders through the fulfillment process and ensure dealers receive timely communication.
• Help identify recurring order issues and recommend process improvements.

Dealer Communication

• Respond to phone calls and emails in a timely and professional manner.
• Proactively communicate order delays, product availability, and other important updates.
• Build positive working relationships with dealers and key customers.
• Escalate issues appropriately while taking ownership of finding solutions.
• Maintain accurate records of dealer interactions.

Sales Administration & Reporting

• Assist with sales reports, account analysis, and sales tracking.
• Maintain pricing, product, and account information in applicable systems.
• Assist with preparing sales materials, dealer communications, and account information.
• Track follow-up activities and ensure commitments are completed.
• Support the Sales team with special projects and initiatives.

Cross-Department Coordination

• Work closely with Sales, Production, Shipping, Marketing, and Accounting.
• Communicate issues and priorities between departments to keep dealer order requests moving.
• Help identify process inefficiencies and opportunities to improve the dealer experience.
• Support implementation of new systems, processes, and technology.

Performance Expectations

• Respond to dealer inquiries within established company standards.
• Maintain a high level of accuracy when entering and managing orders and account information.
• Complete assigned follow-ups and tasks on time.
• Proactively communicate issues rather than waiting for problems to escalate.
• Maintain organized and accurate records.
• Demonstrate urgency when dealing with dealer needs.
• Work efficiently and prioritize high-value or time-sensitive requests.
• Maintain a professional and solution-oriented attitude.
• Consistently follow established sales and customer service processes.

Qualifications

• 1–3 years of experience in sales support, customer service, account management, or a related position preferred.
• Strong written and verbal communication skills. Comfortable making phone calls and handling difficult conversations
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with computers and business software.
• Experience with CRM, ERP, Shopify, or other order-management systems is a plus.
• Ability to work independently while also collaborating effectively with multiple departments.
• Strong problem-solving skills and a willingness to take ownership of issues.

What Success Looks Like

Success in this position means keeping the Sales team and dealers informed, keeping orders moving, and making it easier for dealers to do business with us. The Sales Support Specialist should be proactive rather than reactive, identify problems early, and follow issues through to resolution.

Monday-Friday 8am - 5pm

$22/hr. D.O.E.

Benefits:

• Health Insurance premium paid at 75%
• Vision Insurance premium paid at 100%
• Dental Insurance
• Pet insurance paid for one pet
• 401K matching
• Paid holidays
• Retention and referral bonuses