Customer Journey Expert / Business Analyst – PSS Cash and Intraday Liquidity Management

Are you ready to shape the future of intraday liquidity management at ING? As a Business Analyst for Cash and Intraday Liquidity Management, you connect Treasury, operations and technology to design new capabilities from concept through implementation. Your work will help automate and centralise operational processes while further strengthening ING’s intraday liquidity management capabilities.

The team

You will join the Cash and Liquidity Management Expert Team within Payment & Settlement Services (PSS), part of the PSS COO organisation. The CLM service manages the intraday liquidity of all ING Bank entities and develops and maintains the operational model used to manage, determine and analyse cash and liquidity positions.

Working in an international team across Amsterdam, Bucharest and Manila, you will collaborate with Product Leadership, Customer Journey Experts, Operations, Finance, Risk, Group Treasury Front Offices, engineers, IT integrators and architects worldwide. You will report to the CLM Service Owner.

Key Responsibilities

• Roles and responsibilitiesYou will turn complex liquidity challenges and data into clear requirements and implementable solutions aligned with the functional roadmap. Your key responsibilities include:
• Shape new intraday liquidity management capabilities with Treasury, Operations and Technology, from the initial business problem through implementation.
• Translate the CLM and intraday liquidity management roadmap into functional designs, business requirements, process flows, business rules, user stories and acceptance criteria.
• Define requirements for real-time liquidity positions and views, monitoring across relevant hierarchy levels, payment flow control, liquidity usage monitoring and intraday liquidity forecasting.
• Analyse payment, settlement and account flows to determine their impact on intraday liquidity positions and how these should be represented in the solution.
• Define the information and business logic needed to calculate and present liquidity positions accurately, working closely with technology teams.
• Lead workshops with Group Treasury Front Offices, Operations, Risk, Finance, architects and Technology, clearly documenting requirements, decisions and open points.
• Connect liquidity experts and engineering teams by making complex Treasury, liquidity, payment and settlement concepts accessible to colleagues without specialist domain knowledge.
• Guide requirements through development, testing and implementation, keeping delivered functionality aligned with the intended business outcome.
• Identify dependencies, functional gaps and design decisions across liquidity management, payments, settlement and related systems

Who Are We Looking For?

We hire smart people like you for your potential. Our biggest expectation is that you remain curious. Keep learning. Take on responsibility. In return, we will support you in developing into an even more impressive version of yourself.

• Bring at least five years of relevant experience in cash and liquidity management, intraday liquidity management, payments or settlement within a bank; or at least two years of relevant banking, payments, Treasury or Business Analysis experience, combined with strong analytical ability and a clear ambition to develop deep Treasury expertise.
• Apply strong Business Analysis and functional design skills to turn complex or initially ambiguous needs into implementable solutions.
• Draw on experience designing or implementing new banking capabilities or applications, preferably in situations where processes and requirements were not yet fully defined.
• Communicate complex Treasury, liquidity, payment and settlement concepts clearly to both specialist and non-specialist stakeholders.
• Analyse problems precisely, use facts to guide decisions and pay close attention to detail.
• Take initiative, assume ownership and constructively challenge assumptions by asking the right questions.
• Build productive relationships with stakeholders across business, operations, risk, finance, architecture and technology.
• Collaborate openly across an international team while remaining resilient and reliable under time pressure.
• Hold an academic degree, preferably in finance, economics, business, technology or a related field.
• Bring experience in data analysis, automation or programming as an advantage.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
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Discover what we do and what we can offer you.

Questions?
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