Senior Collection Specialist (Belgian market)

Job Description

Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

About the role:  

The role is based in our Global Shared Service Center in Krakow and reports operationally to the OTC Team Leader.

As part of our Collection Team, you will work closely with our Belgian stakeholders and customers, building strong business relationships, resolving overdue invoices, and ensuring the timely collection of outstanding payments.

As the first point of contact for our business partners, you will provide excellent customer service while remaining well-organized, proactive, and efficient.

Being part of our team means more than just working together. We support one another, enjoy what we do, and create an environment where everyone has the opportunity to grow.

In detail you will:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering high level customer service
• Monitor customer accounts and following up on overdue accounts. Evaluating customer account and payment history. Participating in resolution of unclear payments
• Prepare reports (periodical and upon request). Preparing and updating process documentation
• Perform Credit Analyst activities,
• Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
• Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)

Requirements:

• University Degree in Finance/Accounting or any related
• Excellent English
• Excellent command of Flemish/ Dutch both written and spoken, to support the Belgian market
• Previous experience in Collections / Accounts Receivable
• Knowledge of the Credit Management process will be an advantage
• Good understanding of accounting principles, policies, processes, and activities, as well as awareness of the internal and external business environment
• Very good verbal and written communication skills with ability to handle sensitive and confidential information
• Good working knowledge of MS Office, with very good Excel skills
• Experience with SAP
• Experience in reviewing and interpreting financial reports and data
• Strong customer service skills with proactive and result driven approach
• Ability to manage multiple priorities and work effectively under pressure
• Strong attention to detail and a mindset focused on continuous process improvement
• Availability to work daily between 9.00am-17.00pm  

Where you will be:

You will be based in a modern office in Krakow. Our Global Shared Service Center provides services for all companies in the Electrolux Group worldwide. We are dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation. We employ almost 1.000 talented people with respect to diversity & inclusion.

Benefits highlights:

• Hybrid work environment (5 days working from home each month)
• Medical insurance
• Discounts on our award-winning products
• Cafeteria Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path  

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to:  www.electroluxgroup.com.