Associate III - Senior Associate, Claims Support Unit

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

*This position is located on the island of Oahu and candidates must work in the State of Hawaii upon hire*

Typical duties include but are not limited to:

•          Perform a variety of clerical support duties for the claims adjusting staff with a focus on the Property and Work Comp units.

•          Process e-mailed requests from adjusters and customers.

•          Handle outgoing correspondence and mailing for adjusters.

•          Handle property assignments and assist with IA assignments as well as assist with police reports.

•          Provide clerical support on a back-up basis for other claim units.

•          Other duties as assigned.

Qualifications / Experience:

Associate III:

•          High School diploma or equivalent

•          2+ years general office

•          Basic knowledge of Microsoft Office Programs (Word, Excel, and Outlook) and internet

•          Keyboard 35+ WPM

•          Ability to multi task and work in a fast pace environment

•          Effective verbal and written communication skills

•          Ability to work well with others internally and externally

•          Excellent organizational skills and prioritize assignments

•          Able to work independently and in a team

•          Able to identify an issue and suggest solutions for improvement

•          Ability to problem solve and with management to develop SOPs (standard operations procedures)

Senior Associate: (all Associate III requirements plus the following):

•          2 year college degree or equivalent

•          3+ years of general office experience

•          Advanced proficiency in Microsoft Office Programs (Word, Excel and Outlook) and internet

Special Circumstances: 

•          May require occasional after hours

Salary:

$39,000 - $55,800 annually

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Global Services LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.