- Salary
- $75k – $85k/yr
- Location
- Auckland, NZ
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Enablement
- Seniority
- Senior
- Experience
- 2+ years
- Source
- Lever
Description
NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
How you'll make an impact:
The Support Enablement Specialist is a key member of the Education & Enablement team at Cin7, making sure every member of the Support organization has the product knowledge, technical skills, customer skills, and tools they need to resolve customer inquiries confidently, while delivering a positive, smooth customer experience.
This role serves our dedicated Support teams across Auckland, Sri Lanka, India, and the United States. You will design and deliver live and asynchronous training for these teams, including new hire onboarding, ongoing training, customer service and soft skills, tool training, and product release updates. You will monitor ticket and performance skills and trends, then address through enablement on an ongoing basis.
Working Hours:
Approximately 10 am - 7 pm or 11 am - 8 pm NZDT to provide appropriate overlap with our Support teams in India, Sri Lanka, and the United States.
Skills
Customer ServiceInventory ManagementPublic Speaking