Account Manager – LPI Bethesda Branch

Description

 McHale Landscape Design is seeking our next great Account Manager to join our Bethesda Branch! If you love the landscape industry, enjoy meeting with clients, and excel at building lasting customer relationships while maintaining a strong focus on profitability, we have an exciting and challenging opportunity for you.

What an Account Manager Does

As an Account Manager, your primary responsibility is to manage and grow a portfolio of residential landscape accounts while ensuring exceptional customer service and profitable operations. A typical day includes developing work plans, coordinating schedules, managing budgets and staffing, and ensuring that work is completed to exceed customer expectations. You will work closely with field crews and colleagues to oversee production, monitor quality, and ensure that projects and maintenance services are delivered efficiently and professionally. Building new customer relationships and maintaining existing ones is essential to ensuring that McHale continues to be the trusted partner for our clients' landscape installation and maintenance needs year after year.

Key Responsibilities:

• Maintain existing maintenance and special service contracts while actively developing and selling new business. The average contract value is approximately $18,000.
• Maintain a close eye on all assigned gardens, identifying opportunities for improvements and proactively proposing enhancements to clients.
• Demonstrate the ability to design seasonal installations and plan the installation of high-end residential gardens.
• Develop work plans and coordinate scheduling, budgeting, staffing, and production to ensure successful execution.
• Meet with colleagues weekly to review production schedules, project progress, and upcoming priorities.
• Maintain a strong working knowledge of landscape materials, plants, and products used throughout the industry.
• Communicate proactively with clients, field crews, and colleagues. Consistent, timely communication is essential to success in this position.
• Work collaboratively with the team to coordinate competing deadlines and ensure that client expectations are met.
• Monitor the quality of work and ensure crews are properly trained, directed, and supported.

You Will Be a Great Fit If You Have:

• A bachelor's degree in a landscape-industry-related field.
• A minimum of 3 years of Account Manager experience within the landscape industry; residential experience preferred.
• Professional, polished, and effective communication skills.
• Demonstrated experience working in a fast-paced environment.
• Excellent time management, organizational, and problem-solving skills.
• The ability to work occasional Saturdays as needed.
• Confidence and comfort developing relationships with both clients and field crews.
• A strong understanding of landscape operations, materials, and project coordination.
• A proactive, solutions-oriented approach to managing client relationships and business growth.

What We Offer

• Competitive annual salary: $65,000–$95,000.
• Comprehensive benefits: Medical, dental, and vision insurance, along with life, short-term, and long-term disability insurance available to all full-time employees.
• Paid time off and holidays.
• Opportunities for professional growth and advancement within the organization.

If you meet or exceed these qualifications and are looking for an opportunity to grow with a well-established landscape company, we would love to hear from you!