London Market | Heritage+ - Delivery Manager | RR- 0407550

Job Description:

Role context

• Lead an evolving AWS platform / DevOps team within a wider programme environment.
• Operate effectively through a period of organisational and structural change, where team boundaries, responsibilities and ways of working are still being established.
• Help create clarity and structure where there may initially be some ambiguity.

What we need the person to do

• Shape and stabilise the team, helping establish clear responsibilities, ownership and effective ways of working.
• Support the onboarding and integration of newly recruited DevOps Engineers, building the team into a cohesive, high-performing delivery capability.
• Assess incoming work and determine whether it belongs within the team or should be directed to another area, rather than simply accepting everything into the team's backlog.
• Establish effective prioritisation and delivery practices as the team and its remit mature.
• Work across AWS platforms and coordinate dependencies with teams including Security, CloudOps, application teams and business stakeholders.
• Proactively identify delivery blockers, ownership gaps, dependencies and areas requiring clarification, and drive these through to resolution.
• Build strong relationships across technical and business teams to ensure work moves to the right place and delivery remains joined up.

Characteristics / experience to target

• Proactive and comfortable with ambiguity, able to create clarity rather than waiting for direction.
• Strong experience leading technical delivery teams, ideally within AWS, cloud, platform engineering or DevOps environments.
• Experience building, stabilising or maturing teams, not just managing an already established delivery function.
• Strong judgement around scope, ownership and prioritisation, with the confidence to challenge or redirect work appropriately.
• Able to operate effectively across multiple technical and business teams where ownership and dependencies cross organisational boundaries.
• Strong stakeholder management and communication skills, particularly when navigating changing structures or responsibilities.
• Delivery-focused, pragmatic and able to balance immediate delivery needs with developing a sustainable, high-performing team.

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