Security Officer (On Call)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:  

The On-Call Security Officer is responsible for supporting the day-to-day safety and security operations of the resort. This role protects guests, employees, visitors, and company assets through visible security presence, patrols, investigations, incident documentation, and emergency response. This position is part of the Security team and reports to Security Leadership. 

  

What you will do: 

• Patrol interior and exterior areas of the resort to ensure the safety and security of guests, employees, and property 

• Monitor resort activity and investigate unusual situations, security concerns, and safety hazards 

• Respond to guest and employee incidents, including accidents, lock issues, disturbances, and emergency situations 

• Provide professional assistance to guests and employees during emergencies and unexpected incidents 

• Conduct safety inspections throughout the resort and identify opportunities to improve workplace safety 

• Monitor CCTV systems and review security footage when required 

• Support access control, key control, alarm systems, and fire protection systems 

• Document incidents, investigations, accidents, and security-related activities accurately and objectively 

• Assist with implementing resort emergency procedures, including fire, life safety, and evacuation protocols 

• Collaborate with local, state, and federal law enforcement agencies when necessary 

• Assist with VIP escorts and special security arrangements 

• Support guest service by providing directions, assistance, and information when appropriate 

• Respond appropriately to medical emergencies, power failures, safety concerns, and natural disasters 

• Maintain a visible security presence throughout the resort while providing professional and courteous service 

• Support special events and operational needs as assigned 

 

What you bring: 

• High school diploma or equivalent 

• Previous security experience in a hotel, resort, luxury hospitality, law enforcement, military, or related environment preferred 

• Strong interpersonal and communication skills 

• Ability to remain calm and professional in stressful or emergency situations 

• Strong observation, problem-solving, and decision-making abilities 

• Ability to prepare clear and accurate reports and documentation 

• CPR, First Aid, or related safety certifications preferred 

• Ability to operate security systems, CCTV equipment, radios, and computer systems 

• Strong attention to detail and commitment to safety 

• Ability to work independently while maintaining effective communication with leadership and colleagues 

• Ability to read, write, and communicate effectively in English 

 

What we offer: 

• Competitive Salary & Wages 

• Comprehensive Benefits Package 

• 401(k) Retirement Plan 

• Excellent Training and Development Opportunities 

• Complimentary Accommodations at other Four Seasons Hotels and Resorts 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

  

Schedule & Hours: 

• On-call schedule based on business needs 

• Availability to work mornings, evenings, overnight shifts, weekends, and holidays as required 

  

Work Authorization: 

• Candidates must have valid authorization to work in the United States at the time of application. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal