PHL - eCommerce Marketplace Operations Manager

Job Title: eCommerce Marketplace Operations Manager

Salary: $1850-$2000/Month

Work Set-Up: Remote

Employment Type: Full-Time

Reports To: Head of Product

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are looking for a highly organized and dependable Operations Manager to join the Product & Operations team, owning retail marketplace channels end-to-end, managing SKUs, bundles, and launch listings, coordinating our 3PL, processing wholesale orders, and producing monthly channel reporting for leadership. The ideal candidate has experience in marketplace operations, catalog/SKU management, 3PL coordination, and advanced Excel/Google Sheets, including data tracking, formulas, and COGS, and can manage high-volume work and deadlines, communicate proactively, and get details right the first time.

Key Responsibilities:

Dropshipping & Marketplace Listing Management:

• Manage and monitor orders across non-Shopify channels (Amazon, Saks, Nordstrom, etc.).

• Submit new products to each marketplace (new-item files, assets, pricing, offers) and get them live by launch and seasonal deadlines.

• Audit live listings for accuracy (images, sizing, materials, MSRP/MAP) and drive corrections with each retailer.

• Manage marketplace returns, chargebacks, and RTVs, and analyze return trends to reduce return rates.

• Coordinate marketplace promotions and markdowns, and manage product reviews and ratings on retailer sites.

• Analyze and improve channel performance, including retailer scorecards (fulfillment time, cancellations, ratings).

• Create SKUs following our naming conventions and assign and manage GS1 UPCs.

• Build Shopify product pages and variants for new launches.

• Create bundles and kits in our WMS (Deposco), maintain the bundle mapping sheet, and confirm inventory syncs before launch.

• Maintain product data (HS codes, weights, COGS) across Shopify and internal sheets.

• QA every SKU, kit, and listing before it goes live.

Logistics Support:

• Audit 3PL invoices, reconcile fulfillment, shipping, and storage charges against order volume, and flag discrepancies.

• Support tariff refund and duty drawback filings (DHL, CBP ACE portal, Global-e), including gathering entry and shipment documentation.

• Coordinate inbound shipping tasks, including customs clearance, invoice organization, delivery schedules, and payment tracking.

• Act as the communication link between product, marketing, and operations to ensure smooth processes and proactive updates.

Product & Data Organization:

• Support ad-hoc product tasks, including organizing data and facilitating communication between internal teams, external vendors, and contract manufacturers.

Software/Platforms/Tools:

• Shopify

• Excel/Google Sheets

• Mirakl and DSCO / SPS Commerce (preferred)

• WMS/3PL systems such as Deposco (preferred)

• Additional dropshipping/EDI software experience (preferred)

Qualifications:

• Previous experience working directly with a DTC brand

• Hands-on experience managing listings on retail marketplaces (Macy's, Nordstrom or similar)

• Proficiency in Shopify

• Experience creating SKUs, bundles, and kits and managing UPCs

• Proficiency in Excel/Google Sheets, with strong expertise in advanced formulas such as ImportRange, ArrayFormula, and VLOOKUP

• Confidence managing complex data tasks and maintaining detailed spreadsheets

• Experience in Cost of Goods Sold (COGS) management is highly preferred

Key Qualities:

• Highly organized, proactive, and detail-oriented

• Strong prioritization; can juggle deadlines and knows when to ask for help reprioritizing

• Takes ownership and follows tasks through to completion without reminders

• Checks their own work before it goes live

• Flexible and adaptable to changing tasks

Shift Schedule:

• Monday–Friday, 8am–4pm during US PST